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kapwinnnng
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August 27th, 2004 01:00
8500 will not boot! Read for details
To start off, this is my boss's computer and I want to be the hero and fix it... I am fairly experienced in troubleshooting and repair of computers, but this one has me...
Problem started off as the Windows XP boot screen hanging for about 10 to 15 minutes, followed by an error message pertaining the wincom32.dll file having a problem. This occured not long after installing some new software. The computer failed to boot by selecting the 'last known settings" that worked.
I have tried to repair Windows XP by installing the OS disk and booting from it. From there, I selected 'r' to repair the version of XP installed. It ran through that, and rebooted, checked some files, then happily displayed the "blue screen of death."
The error that I get is:
KERNEL_DATA_INPAGE_ERROR
The stop error that I get is STOP: 0X0000007A (0XE16F6900, 0XC000009C, 0XBC5F0000, 0X0624B8C0)
Dumps physical memory and the usual...
During initial boot up sequence, when I select F12 and go into system diagnostics, it runs through some tests and then plays some happy tones while showing a white screen. The last test it performs before going into happy land looks to be a video card test.... The screen turns white in the lower right hand of the screen, and gradually moves to the upper left. I then get a sweep of tones from low to high to low again, followed by three beeps, two beeps and then three beeps again. and repeats.
The DVD/RW drive seems to have difficulties picking up the CD ROM to boot off of the disk. It is hit or miss at best, with best results when I install the disk after I select "Boot from CD" from boot options menu. In the last two hours it has faild to recognize the cd-rom drive, and will not boot off of it.
Since this is my boss's work computer, (not backed up in two months!) he is very hopeful that I will be able to save his computer with your helpful advice. And please, don't waste your time Dell bashing or being unhelpful, like I have seen so much on this forum. Thanks in advance for your help!
da rickster
105 Posts
189
0
Posted August 27th, 2004 07:00
a way of fixing it might be a clean install (format and install o/s from the provided dell disks) that seems to work most of the time as repair doesnt always do the trick. if he really needs his files and doesnt want a format (although he may not have a choice if he wants his laptop up and running again) you could just install windows to a different directory and not do a repair, which might work, his windows settings like start menu programs wont be there but his files should still be on the hard drive if its sucessful.kapwinnnng
8 Posts
189
0
Posted August 27th, 2004 11:00
I tried for hours last night to get it to boot from the cd-rom.... When the computer would actually read the cd-rom, it would start loading and then be unable to read the disk, or it would give me an out of memory error and hang... I did have a spare drive that I installed and that didn't help things either. It has still failed to finish loading system files so that it could boot before it would crash out... AAAAAHHHHHHHH!!!! LOL
Poxy76
3 Posts
189
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Posted August 27th, 2004 03:00