
UNSOLVED
XPS 720 H2C randomly rebooting
Hi,
I have received my new machine (XPS 720 H2C - QX6850 - 4Gb of RAM - Vista Ultimate 32bits - BIOS A05) by end of last week.
I spent most of the week-end migrating data from my old Dell to this new computer and installing software.
I was really disapointed to notice that the new machine is not stable at all!
Spending more than 5000€ (must be around $7000) to finally have a machine that randomly reboots is more than frustrating.
I have checked some of the posts on this site and was worried to learn that other people face simillar issues and that the possibles causes were multiple: some suspect RAM, while others seemed to have their issue resolved by having their mobo replaced and others believe this is more a software issue (related to drivers).
There does not seem to be any identiable patern that cause the crash. I am not having blue screens issue, rather I just find myself back to the BIOS starting screen while I was in the middle of doing something on my PC (it even actually occured while I was not doing anything at all on the PC - watched it while I was eating!!).
Does it seems any familiar to some of you?
What would you do? What checks, tests would you run?
I called Dell support yesterday to report the issue and they told me that they suspect the RAM to be the possible cause... They asked me to check every single RAM on every slot (knowing that the issue can occur within the minute or not at all after 4hrs of work, such a test is not really an option). I am prety angry with that answer, having paid for the D+1 on site support.
TA for any anwer.
Responses (10)
Solutions (0)
Sunny-Untamed B
119 Posts
598
0
Posted February 5th, 2008 20:00
adolique ,
I notice that you mention you have 4 GB's of Memory installed. Is your memory running @ 1066 mhz? Does it happen to be in SLI/EPP mode? I have noticed that for some reason I get blue screens when my memory is in SLI mode @1066Mhz. Why don't you try disabling EPP/SLI in the performance tab of the bios for memory. I don't know why but a lot of people get blue screens with that enabled yet others don't have a single issue.
I know exactly what you are talking about getting blue screens when you are not doing anything its just random. Or even when I am playing games and stuff like that. It bugs me because all the blue screens aren't always the same they give you [IRQL not less or equal] [ page fault in a non paged area] etc..... all sorts of weird stuff. Yet it only pertains to one thing.
Let me know if this helps.
~Sunny~
TurboShane
148 Posts
598
0
Posted February 5th, 2008 23:00
Mine just shuts it self down and reboots for not reason other than something is hot and unstable. I only got a blue screen when I tried to run my machine at bin 3.Hi,
Thank you all very much for your help.
As for the plugs I have, they are indeed 220V and I checked: there's a set of 5 on a single 16A (Ampere) fuse. They were set up by a professionnal electrician. My PC share this group of plugs with a phone, a printer (most of the time off), a scanner (off too), a 5.1 home cinema set (half of the time on). And that must be all.
Do you believe that this could be the issue?
So that you know, Dell support recommended yesterday that I run some test from a CD that was delivered with a PC. I launched it yesterday evening and it's still running (checking the hard drive should take 45 hrs at the current speed !!!). It is running from a bootable CD that starts Windows 98!
Anyway it has'nt stopped yet. It would probably reboot if it's power related.
The H2C cooling system seems to be effective. I can feel sometimes rather hot air coming out. It is rather quiet (for the moment - my previous Dell computer was quiet in winter as well, but horribly loud during summer).
Yet again I am not sure I have BSOD issues. I don't have any blue screen with errors. Just while in the middle of something, it reboots and I go straight from Vista to the BIOS.
Thanks again.
Cheers,
Alexandre.
I forgot to mention: I have not yet changed any of the parameters in the BIOS. My PC is as delivered (out of the factory) by Dell, that is, a QX6850 overclocked to 3,46 GHz and 4 memory @800MHz.
Fortunately, I have my old PC and a laptop. But I don't see using these two instead of my brand new 5k€ PC as an option!! ;-(
Alexandre.
Hi,
Dell support had me run some tests with a CD that boots on Windows 98.
The tests lasted for about 17hrs and the PC did not crash / reboot at all during that time.
They then asked me to let it run under the BIOS settings and check after a couple of hours if it had crashed. It hadn't.
Looking at the tests results (all tests passed) and the fact that the PC is not crashing in BIOS led them to think that the problem is not hardware related but rather is an instability within the system.
They want me to reinstall it from scratch (after having formated my HD).
What do you think?
Thank you for your help.
Alexandre.
what is running under the bios settings? Don't recall hearing that before.
If you have nothing to worry about as far as extras on the system a reinstall might be the way to go..i personally hate having to do that and will do all i can to avoid it unless its the only option left..
"As for the plugs I have, they are indeed 220V and I checked: there's a set of 5 on a single 16A (Ampere) fuse. They were set up by a professionnal electrician. My PC share this group of plugs with a phone, a printer (most of the time off), a scanner (off too), a 5.1 home cinema set (half of the time on). And that must be all.
Do you believe that this could be the issue?"
Well if you say that a professional electrician have set for you then there is no problem, and I will assume he uses the best wiring spec. to be use with your fuse.
If your system is running ok until now and does not reboot yet your computer is fine, you should try reinstall the OS.
Tip: Now if you gonna reinstall windows vista and have some blue screen try install at least with 2Gb RAM by removing some memory modules and after installation apply this patch http://support.microsoft.com/kb/929777/en-us
I finally formatted the HD and reinstalled Vista as asked by Dell support.
Still the problem occurs again!!!
I have only installed genuine software from known / established vendors (Adobe, Kaspersky, Nero) and had the problem of my computer randomly rebooting before I even installed any drivers (apart from that of chipset and GPU).
Any idea?
Thank you again very much.
Alexandre.

duds007
12 Posts
598
0
Posted February 5th, 2008 13:00
This could be a power related, XPS can consume a lot voltage, I notice you have paid in Euros and I´m assuming the voltage on your location could be 220v have you plug your pc on outlet with a ground setup??? Is there many hardwares plug in and on?? Try moving your pc to another location on your house and see if this will happen also try with diferent surge protection.
Try run some programs like Sisoft SANDRA and Nvidia Ntune and make some strees test for each componet on your system.
Dell XPS 720 Red
Intel Exteme QX6850 @ 3.3
Corsair Dominator DDR2 @ 1066
GeForce 8800 Ultra SLi
X-Fi Gamer
300Gb Raid 0
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40" Sony Bravia @ 1920x1080