Spanish Eyes,

Thanks for using the Dell Community Forum.

First, have you made sure that all external devices are disconnected except the keyboard, mouse and monitor? 

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@Spanish Eyes wrote:

We have read everything available in the manuals and on the website and the diagnostic lights could mean we have to "re-seat the graphics card". But nowhere is there mention of the unstoppable ventilator (card ventilator we assume) and lack of on/off switch or absence of input to monitor.

From Spain so far we have received two email replies and no answers. The first with no content except the name of the technical support person, and a second asking us to give the correct tag number, etc., the first we sent had the first number incorrect because it is illegible on the unit.

I think the information in my second post on this thread is complete enough that a diagnostician who knows the system should be able to give us an inmediate and definitive reply. We would have opened the unit to look at the cards and ventilator, but we see no notice anywhere whether that would void the warranty on the system. We assume not, as such a process is recommended as a troubleshoot in the manual and on the web. Are we safe to try and fix the problem given that the

technical support service in Spain only sends blank replies?

We'd appreciate a rapid response from a moderator as we are sitting on our hands unable to work and the old machine keeps disconnecting between replies which is one of the reasons we bought Dell, the guaranteed and rapid solution we believed...and still hope...it is.

All seems to indicate that neither the printer hook-up nor the Kodak software update are more than coincidental. The diagnostic light info leads us to assume this is a simple and common problem.

Are we right? Can we go ahead and look inside?

Thanks again. And to all who have tried to give us a solution on other threads thus far, many thanks.

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