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stonent

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November 7th, 2016 11:00

T3620 / Optiplex 7040 random BSOD at boot

We've deployed a few hundred of these in the past few months and well they seem quite buggy in Windows 7 x64.

Both seem to have a habit of doing a BSOD on boot and leaving no minidump, but being fine on the subsequent boot.

We have all computers reboot on Sunday at our facility, and every Monday morning we get tickets in that T3620 and 7040 computers are sitting at the startup repair screen.

All were built using the Dell driver packs using SCCM and Windows 7 x64 and all have been updated to the latest BIOS.

I bundle these systems together because they are practically identical. I mean, that the motherboards are built with the same chipset.

All of the 7040's are  Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz with 8GB on a single DIMM, and a 256GB SSD, built in UEFI mode using the onboard Intel 530 graphics

All of the T3620's are Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz with 32GB of RAM and a 512GB SSD built in UEFI mode with K2200 cards.

  • S

    speedstep

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    Posted November 10th, 2016 11:00

    Don't know that WIN7 is supported at all on 5040 7040.

  • S

    stonent

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    Posted November 18th, 2016 15:00

    Yep:  downloads.dell.com/.../optiplex-7040-desktop.html

  • S

    speedstep

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    Posted November 28th, 2016 06:00

    They did update the bios a few days ago.

    Release date

    23 Nov 2016

    Last Updated

    23 Nov 2016

    Importance

     


    http://downloads.dell.com/FOLDER04044240M/1/OptiPlex_7040_1.5.4.exe

     

  • S

    stonent

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    Posted December 21st, 2016 09:00

    Yeah, but they haven't (yet) updated the T3620 which has the same guts.

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    Lenney97

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    Posted February 23rd, 2017 05:00

    I also had the same issue.  If you installed the hotfix for Nvme Win 7 support, then that might be the cause.  You can try hotfix 3087873.

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    stonent

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    Posted June 13th, 2017 08:00

    Just an update, none of these are NVME. All SATA SSD.  We're also migrating a lot of PCs to Windows 10 as well, so it's becoming less of an issue, but some people aren't able to be migrated due to special software.

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    stonent

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    Posted July 3rd, 2017 10:00

    This issue appears to affect skylake latitude computers as well.

  • S

    stonent

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    Posted July 3rd, 2017 10:00

    The most annoying part is that there appears to be no way in windows to make "start normally" always the default other than disabling prompting, which could just put the computer in a never ending reboot loop if the issue is bad hard drive or something else.  The the HD is failing or corrupt, repeatedly rebooting could make matters much worse.

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