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Slow Response on XPS550T
I'm getting a very slow response to pressing buttons. I had this before after removing McAfee and retinstalling it. The fix was to restore a system file...got the answer here from a Knowledge Base letter, but didn't hang on to it. Anyone know what it is ?
I notice when I do a CTL-ALT-DEL there are 4 copies of MSimn running ? What is this ? Is it possibly causing this problem ?
I notice when I do a CTL-ALT-DEL there are 4 copies of MSimn running ? What is this ? Is it possibly causing this problem ?
- Thanks Kay. I did recall the name of that file, and in searching the knowledge base I find that McAfee Web Scan can replace it with a bad version. On the McAfee support site, they supposedly have a "good" version of it to download.
I ordered a new laptop today from Dell, and they no longer offer McAfee Anti virus. I wonder if they have some real issues with them.
Hi,
I'm not certain that there were issues, exactly, since it was not explained. It may have been just a service contract change. Dell now ships systems with Norton Antivirus 2000--I believe the deal is that you get the software, and a free 90-day trial of the Live Update feature which installs the updates for you. In addition, you will get a longer period of free definition downloads which you would install yourself, if you should prefer not to extend the subscription to the Live Update site, although that subsrciption costs only a few dollars. Denny Denham, whose name you may see attached to posts here, has done research into this issue and can probably tell you more. I have been quite pleased with Norton AV 2K, and hope you enjoy the same experience with it.
Enjoy your new system,
Kay- RCaauwe wrote:
- I notice when I do a CTL-ALT-DEL there are 4 copies
- of MSimn running ? What is this ? Is it possibly
- causing this problem ?
Sounds like your runing version 4.0.2 of Mcafee's Virus Scan. I had a similar problem and thought it was a memory leak with Outlook Express. Come to find out it's related to a problem with version 4.0.2 of McAfee's. Go to McAfee's web site and download the 4.0.3 upgrade patch and it will correct the problem.
- I got the same message. It is because you are using it while on the web. Instead of trying to download it to C:\windows\system, where it ultimately will go, I downloaded it to a "scratch folder" (I have some named "001, 002, 003" etc so they will always be at the top). Then after it was downloaded, I copied it to C:\windows\system.
It worked great...best of all my "slow" problem then went away, and I don't have to disable all of the McAfee anti-virus programs.
KayH
1116 Posts
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Posted July 26th, 2000 22:00
Hi,
The file you refer to is the imagehlp.dll file from your Win 98 operating system CD. Go to Start | Run, enter sfc in the field and OK the run. Choose to Extract one file from the installation disk. Enter the filename exactly as written and start it. Browse to the Win98 folder on your operating system CD as the source for the file. To restore this file will not hurt you in the event that the current file is not corrupted, so give it a try and see if it will help.
Other than memory issues or strained CPU issues stemming from having too many programs running in the background, among which will be at least three extra instances of Outlook Express, I am not aware of other causes of slow button response, in the absence of any other system changes. I am not able to find anything in the Microsoft Knowledge Base covering the instance of multiple instances of the msimn.exe file open at the same time, but someone else may be able to do so.
Good luck with it,
Kay
Good luck with it,
Kay