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the password saves your personal settings in windows
they cannot be modified and some files or programs can not be accessed without the password in place
you will notice the difference in wallpaper between putting in a password and just clicking cancel

Thank you, Thank you, Thank you!

my pleasure!

set a power on password in the cmos, do this by shutting down your system,turn back on and tap the
delete key repetedly till you see the words entering setup, in the advanced options set the power on password, don't forget it is complicated to get your system to operate if you forget the password

If you forget the password you can jumper the system into maintenance mode and clear all passwords, not a big deal.

Is there a way to keep them off of my computer completely?

yeah we got all of that however it iz alot harder than it looks or soundz,i have hard of hearing cust,blind
cust,and just newbys in general, and sometimes the tools we have and the fixes just dont work, you will really have no idea what being a techie is like untill you are one

and it seems alot of the cust are amazed when i tell them they are speaking to a canadian!EH!

it may not be a big deal to you to switch the jumper,
but try to explain over the phone how to do it with a person who does not have a clue about puters,
that iz where the skill comes in.............

I still personally don't think it is that hard, afterall you must have been trained by Dell for this job. Being such a big company you must have had a few months training to make sure you can handle it. Do you actually work for Dell? I have read in some forums that Dell's support is actually contracted out to companies, is this true?