I always do it that way, but usally don't start my video software until the camera is connected.

If there is any problem, then Win-Pause, select Device Manager tab and click refresh.

That also works for scanners & external CD-RWs.

Thanks Jim! Tech support was pretty fast with a e-mail reply so I tried it out earlier today. Worked great. The refresh tip may come in handy when I need to use my USB scanner and did not have it on when I booted up. Thanks again.

Jezz, I think you are the only one who ever got a reply from email tech support!!!! Cherish it!

USB should never need the refresh I described. It really only applies to SCSI, parallel & serial devices. Still, keep it in mind as something to try before rebooting.

My USB scanner and printer both have to be ON when you boot up or you get a can't communicate with the printer or scanner message. My digital camera works ok if you just plug it in?? Not really a problem since they stay plugged into the Usb hub all the time....just have to remember to turn them on before I boot up. I had been on hold with Tech Support for an hour when I gave up and e-mailed...got a response within an hour. I must be living right!