UNSOLVED
Can't Install
I downloaded a small legit program a couple of days ago when this all began. I couldn't install it as it said I didn't have access. I have tried run in admin, tweaked in properties, no luck. So then I decided to run Spybot to check it said I didn't have access to update. Windows 7 Update will not install for same reasons, I presume and then when I tried to use Dell checker here it said it couldn't. It found my service number but couldn't run.
I'm guessing something has changed in my admin privileges. But everything I run says machine clean. I'm the only one using it. I always run it as admin.
It's a two year old, XPS 8500, Windows 7, 96% free space that hasn't given me an ounce of trouble until now.
Here are a few of the errors I've snipped. I sure would appreciate some help.
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751
0
Posted December 12th, 2013 11:00
So what do I do now? Windows is still wanting to update. It downloads but can't install. I couldn't uninstall Spybot so I tried to do it manually by just deleting all files. It doesn't show up in add/remove but it is still listed in program files (x86). Can't uninstall with Revo either. Thanks.
751
0
Posted December 12th, 2013 11:00
Get your documents off onto a flash drive and F8 factory restore.
The F8 restore will wipe everything from the drive.
Press F8 until you get to the menu that says "repair my computer"
When you get to factory restore choose the option that says
Select Other System Backup and more Options. This will delete all files by formatting.
Choose the Factory Image to restore.
Restore without preserving files. (You don't want the malware preserved)
751
0
Posted December 13th, 2013 05:00
I'm not second guessing your diagnosis. This will be a first for me to do so I just want to make sure I have given enough info, before I tackle it.
I went digging deeper (for me) and checked the 'event log' and this is the event that started it all.
EventData Product: Should I Remove It -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Reason. The installation cannot continue. Log on as administrator or contact your system administrator Should I still proceed with the restore? And just hope I do it correctly and not have to crawl out from under my rock to take it to town:)
Thank you again. j
speedstep
11 Legend
•
46969 Posts
751
0
Posted December 12th, 2013 10:00
Your small Legit program is Malware/Virus/Trojan infected and its trying to cripple spybot search and destroy. Spybot - Search & Destroy can detect and remove spyware of different kinds from your computer. However at this point its not likely to work correctly.
Browserpages.sbs is a database of places to NEVER GO and its trying to "update" so that you will ALWAYS Go to the bad places.
:emotion-3: