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biscuitcat22
3 Posts
0
11233
March 27th, 2012 16:00
Killer 1103 N Signal Strength issues
Here is my email and the response I got from Bigfoot Networks:
Case #: 00005920
Subject: Killer 1103 N Signal Strength
issues
Description:
I just got an
Alienware m14x with the 1003 in it. Any wireless networks are reported as being
very low signal strength even if the latop is directly next to the wireless
router or access point. Other computers, laptops, and my iPhone will report the
same wireless networks as excellent strength while my Alienware will report the
wireless strength as poor. Is there a settings I can change in the software for
this card to fix this?
RESPONSE:
It sounds like it could be an issue with the antennae. I don't believe any
software settings are going to change your signal strength (but you could try
reinstalling the drivers to see if it's a general installation issue).
software settings are going to change your signal strength (but you could try
reinstalling the drivers to see if it's a general installation issue).
It may be seated improperly in the slot, or the antennae might have not
been attached or have fallen off. I would recommend contacting Alienware for
steps on how to verify this.
been attached or have fallen off. I would recommend contacting Alienware for
steps on how to verify this.
Can anyone tell me how to see if the antennae has fallen off? I haven't been able to find a way to contact support.
Alienwareman
40 Posts
586
0
Posted March 27th, 2012 16:00
And your problem is??????????????????????
Call alienware...........sounds like a card issue............
Alienwareman
40 Posts
586
0
Posted March 27th, 2012 16:00
Sorry, didn't see your post on the bottom.........
I do believe it's under the keyboard & the only way to see if the antenna wire has fallen off is to phisically look at it. It should be in your manual telling or showing you where it is I do believe.
Alienwareman
40 Posts
586
0
Posted March 27th, 2012 17:00
Chris would be the one to email to on here, he works for Dell. If you can find one of Chris's posts you can post on that forum and he will usuall answer in a short time frame. I watched a tech remove my keyboard and there are 2 screws on the botoom that holds the bezel on, so be careful if you try to do it yourself.
89fordprobee
1 Rookie
•
1233 Posts
586
0
Posted March 27th, 2012 17:00
yea emailing tech support .. man your lucky if they even respond , best way is private msg Dell-Chris here on forums or call dell otherwise warranty rarelly gets responded via email since they want to go and remote diagnose/test ect before warranty
biscuitcat22
3 Posts
586
0
Posted June 26th, 2012 22:00
I finally got this resolved so I thought I would post it just in case anyone had the same issue.
After speaking with tech support twice they sent out a tech to replace the wireless card and the LCD (for the antennae that are intergrated in the LCD). The tech opened up the laptop and found that the two antennae were connected backwards. The black one was connected where the white one was supposed to be connected and vice versa. He connected them the right way and now I get perfect signal strength.
biscuitcat22
3 Posts
586
0
Posted March 27th, 2012 16:00
Is the only way to contact Alienware by phone? I'd rather talk to them via email but I cannot find an email link or form to contact them by.