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Go to SolutionAlienware Aurora R4 - Command Center and windows 8.1
Hello
I updated windows 8 to 8.1 and now the command center and the fan control doesn't work properly.
Before updating the system fan were loud just on first seconds after boot. Now they continue activating loudly with some seconds interval since i log onto desktop.
Just after updated the command center crashed so i removed it and reinstalled and now i cannot control anymore the effects or anything on the command center.
When i shut down the pc some of the led continue blinking like the pc is in suspend mode.
I'm searching since my upgrade for some fix but found nothing.
Anyone with same problem?
Thank you and sorry for my english :P
Hello,
I have the exact same problem on my Aurora desktop computer.
The fans (PCI and HDD ones) spin up to 100% as soon as the PC is powered on and remain on until the PC is shutdown.
I also installed Windows 8.1 the other day. Up until then it had been working fine.
I have tried uninstalling and reinstalling the command center but the problem returned after 1 day.
Seems like we may need to wait for a 8.1 update for command center?markshaheen
2 Intern
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372 Posts
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Posted October 27th, 2013 08:00
I just got off the phone with tech support.
Dell official: We do NOT support Windows 8.1 and this is a known problem with command center. If you wish your lights and command center to continue working uninstall windows and revert to Windows 7 or Windows 8. Do NOT install the 8.1 update.
2. We are working on an update to be release sometime in the future, no date estimated.
Don_Canada
45 Posts
1407
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Posted October 30th, 2013 11:00
I have Aurora R4, which is supported for Windows 8.1. Apparently, R3 and others are not supported for Windows 8.1. I also had fan speed issue, but removing and reinstalling Command Center and then rebooting has worked and Command Center and fan speed work properly now for several days. I have A09 BIOS, UEFI boot and Secure Boot working.
Don_Canada
45 Posts
1195
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Posted October 30th, 2013 11:00
"We do NOT support Windows 8.1 and this is a known problem with command center."
That statement is both false and true. Let me break it down.
We do support Windows 8 and 8.1 on the following systems. Any Windows 8 or 8.1 Command Center issues raised on those models will be investigated.X51-R2X51-R1Aurora-R4Alienware 18-R1Alienware 17-R1Alienware 14-R1M18x-R2M17x-R4M14x-R2
We do support Windows 8 but not Windows 8.1 on the following system. Any Windows 8.1 and Command Center issues raised on this model will be not investigated.M11x-R3
We do not support Windows 8 or 8.1 on the following systems. Any Windows 8 or 8.1 and Command Center issues raised on those models will not be investigated.
Area-51
Aurora-R3
Aurora-R2
Aurora-R1
Aurora-ALX
M18x-R1
M17x-R3
M17x-R2
M17x-R1
M15x-R1
M14x-R1
M11x-R3
M11x-R2
M11x-R1
Prince Kidd
7 Posts
1407
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Posted October 30th, 2013 11:00
DON, maybe you haven't shutdown your R4 completely and start up again yet? Removing and reinstalling are just a temporary fix before your first shutdown. I'm using R4 and having these problems for several days.
I have Aurora R4, which is supported for Windows 8.1.
Which is good news to older Aurora owners, at least as far as any issues with Command Center, MIO-Boards, Alien-FX, etc. That hardware is basically the same across platforms. Brave users wanting to explore, can use the newer versions of the software.
Of course, the motherboards and other hardware is different and the BIOS-UEFI switch happened.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.That shows I have a Alienware AlienFX board with firmware version 2.02.00. There is a firmware upgrade option in that, but I can't recall if there was any update done after I got this computer last year.
MIO-Board firmware updates come with CommandCenter installers (only as needed). I think there was only one ... from v1.x to v2.02.00. In my 2010 Aurora-R1 (but running a fairly recent version of CC), the version is currently v2.02.00Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.Don_Canada
45 Posts
1405
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Posted October 30th, 2013 12:00
DON, maybe you haven't shutdown your R4 completely and start up again yet? Removing and reinstalling are just a temporary fix before your first shutdown. I'm using R4 and having these problems for several days.
Well, in Windows 8 with UEFI fast boot a Restart is more thorough than a shutdown and restart, so I just tried a Restart as well and everything is still fine. I do a complete Shutdown each night (not hibernate; not Sleep mode). Everything is working for me and the fan issue does not come back, no matter what. It cycles up and down just briefly while booting, but that is normal.
Last time I had a Dell tech working on my PC, they showed me a Command Center test file at C:\Program Files\Alienware\Command Center\AlienwareAlienFXTester.exe . That shows I have a Alienware AlienFX board with firmware version 2.02.00. There is a firmware upgrade option in that, but I can't recall if there was any update done after I got this computer last year.
Milena M458
6 Operator
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2699 Posts
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Posted October 25th, 2013 11:00
Hello Krage!
I would recommend you follow these steps:
- Uninstall the command center
- Turn off the system and perform a power drain.
- Flash the BIOS A07
- Download the latest version of the command center and run it.
Let us know how it goes.