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wbadry1980
1 Rookie
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13 Posts
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1663
February 6th, 2023 03:00
Dell Mobile Pro Wireless Mouse - MS5120W Ubuntu 20.04
Hello,
I have a Dell Mobile Pro Mouse connected via Bluetooth very well on Windows 11 with no issues. My machine is dual boot as I need Ubuntu 20.04 for my work. The problem is the mouse is detected as a Bluetooth device but can not be paired.
All help is appreciated.
545
0
Posted February 6th, 2023 04:00
Hello, I haven't received the Invoice Copy yet. Can you share that so that I can help you with your query?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice541
0
Posted February 6th, 2023 04:00
Sent it in the private message
541
0
Posted February 6th, 2023 04:00
We are unable to view this picture. Could you send me the picture of the ppid/Service Tag/ Invoice Copy on smac_support@dell.com with the USERNAME as the subject line?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice541
0
Posted February 6th, 2023 04:00
We are unable to view this picture. Could you send me the picture of the ppid/Service Tag/ Invoice Copy on smac_support@dell.com with the service tag of the computer as the subject line?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice523
0
Posted February 6th, 2023 15:00
Thank you for reaching out to us. I’d be glad to look into this for you right away. As our interaction would involve sharing personally identifiable information, I would recommend that you private message us so that we can start working toward a resolution.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice465
0
Posted February 12th, 2023 05:00
Thank you so much. The private support I got is the laptop came with Windows 11 , so you can't help with Ubuntu ! Thanks but that was the worst response I ever received. I can share a screenshot if you prefer of this elegant response. Thanks for being so lazy to help.
wbadry1980
1 Rookie
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13 Posts
523
0
Posted February 6th, 2023 15:00
Here is how I solved the problem.
That's it!