Hi @mlamat, it sounds like a configuration error for the audio input. In order to get a better understanding of the fault can you help me out with some more details about your setup - 

a) What model of headset are you using?
b) What kind of connector does it have - USB / stereo?
c) When you connect it to the system and the options appear, what options are listed for you to choose from?
d) What application are you using with the microphone i.e skype for business, skype etc?

Alan

I'm happy to report that it works today.

I didn't change/install anything. I tried rebooting several times before yesterday, even reinstalling the driver. I have no idea why it didn't work then and it works now.

I'm using in-ear headphones with an integrated microphone with Skype 7.0 and OBS.

@mlamat that's good to hear that it is now working. I can't understand why it would all of a sudden work now. Keep an eye on it and if it happens again, please get back in touch and look into it further.

Alan

I am having this same issue. I have tried several 3.55 mm headsets and they only work when connected to the Dell D6000 docking station. When connected to the 3.55 mm jack on the right side of the laptop only the audio out works. When plugged in, in Playback Devices I can see the 'Speakers/Headphones' as connected but in Recording Devices 'Jack Mic' is showing as not connected.

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@JDIacobbo wrote:

I am having this same issue. I have tried several 3.55 mm headsets and they only work when connected to the Dell D6000 docking station. When connected to the 3.55 mm jack on the right side of the laptop only the audio out works. When plugged in, in Playback Devices I can see the 'Speakers/Headphones' as connected but in Recording Devices 'Jack Mic' is showing as not connected.

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@JDIacobbo that does sound like a config error more than a potential hardware error. 

As you are using a 3.5 mm headset I would recommend you choose the correct type of device when you get the Windows prompt i.e Headset (with microphone).

Do you get that prompt when you connect the headset to the system?

If you check the recording devices, what options do you have listed and what one is set as the default from the list? (I tested my laptop there with my 3.5 mm headset and when I opened the Recording section I had Jack Mic showing as ready)

Alan

@Dell-Alan D I do not get a Windows prompt when I plug in the headset.

Under Recording Devices I have the following:

Microphone (2- Dell USB Audio) - The jack in my USB-C dock

Transmit (2- Plantronics D100) - a usb wireless head set that I sometimes use, this is set as default currently as its the only head set that is working.

Jack Mic (Realtek Audio) - the jack on my laptop

Microphone Array (Realtek Audio) - build in mic on the laptop

When the headset is plugged in the Jack Mic reports as "Not plugged in".

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@JDIacobbo wrote:

@Dell-Alan D I do not get a Windows prompt when I plug in the headset.

 

Under Recording Devices I have the following:

Microphone (2- Dell USB Audio) - The jack in my USB-C dock

Transmit (2- Plantronics D100) - a usb wireless head set that I sometimes use, this is set as default currently as its the only head set that is working.

Jack Mic (Realtek Audio) - the jack on my laptop

Microphone Array (Realtek Audio) - build in mic on the laptop

 

When the headset is plugged in the Jack Mic reports as "Not plugged in".

 

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@JDIacobbo can you try the following please to try and get that audio prompt back on the screen when a device is connected.

Press Windows key and then type "Control Panel". Go into the Hardware and Sounds settings
Look for Dell Audio near the bottom of the page
Click on Advanced and then Jack Information
Tick the box that says "Enable auto popup dialog when device has been plugged in"
Now connect the 3.5mm headset to the system and pick the headset with microphone option.

Does the system now see the headset with microphone as an option in the recording device section?

If it's still not showing up, you could try reinstalling the Realtek audio driver - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=88yyy&oscode=wt64a&productcode=latitude-15-5580-laptop

Do you have any other 3.5mm headsets you can also test on this system to determine if the audio jack port has failed on the motherboard?

Alan

@Dell-Alan D 

I do not have "Dell Audio" listed under Hardware and Sound. The only Dell option I have is "Dell Touchpad".

I have tried several different 3.5 mm head sets. None work.

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@JDIacobbo wrote:

@Dell-Alan D 

I do not have "Dell Audio" listed under Hardware and Sound. The only Dell option I have is "Dell Touchpad".

 

I have tried several different 3.5 mm head sets. None work.

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@JDIacobbo  Did you try installing the audio driver I provided?

Alan

Reinstalling the drivers fixed it for me. Thanks!