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Latitude E5490 freezes when lid is closed
Latitude E5490 locks up/freezes/crashes when the lid is closed. Black screen, LEDs lit, fan spinning, but completely unresponsive. Have to hold the power button to turn it off. This laptop cannot be allowed to suspend, sleep, or hibernate, it needs to stay fully awake when the lid is closed, and the lid has to be closed.
- Fresh clean install of Windows 10 Pro
- All Windows updates (including optional)
- All Dell updates (including latest BIOS 1.16.0)
- All Intel updates
- High performance power plan
- "When I close the lid" set to "Do nothing" (both)
- Power management disabled in BIOS
- Intel SpeedStep disabled in BIOS
- Disabled "Allow the computer to turn off this device to save power" for everything that Windows allowed
Anything else to try?
mps.tech
6 Posts
568
0
Posted January 29th, 2021 13:00
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 1/29/2021 1:43:23 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-U26POOC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
41
8
1
63
0
0x8000400000000002
2319
System
DESKTOP-U26POOC
0
0x0
0x0
0x0
0x0
0
0
0
0
false
0
0
false
0
0
false