UNSOLVED
J
Johan_Lind
1 Rookie
•
5 Posts
0
34418
March 15th, 2021 04:00
Latitude 5420 with missing Standard SATA AHCI driver
Hi all!
The following applies to at lesat two separate computers (but probably all) of the last batch of 5420's we received last week.
I can't find any driver anywhere for the following SATA AHCI-controller with a yellow exclamation mark in my device manager:
System info:
Latitude 5420 (SKU: 0A20 with 11'th gen i5)
Current driver:
Microsoft 2006-06-21 (v. 10.0.18362.1110)
I find this driver version and date very odd.
Driver/device error:
"This device cannot start" and "I/O device malfunction" (error in Swedish. translated freely)
HW-ID:
PCI\VEN_8086&DEV_A0D3&SUBSYS_0A201028&REV_20
PCI\VEN_8086&DEV_A0D3&SUBSYS_0A201028
PCI\VEN_8086&DEV_A0D3&CC_010601
PCI\VEN_8086&DEV_A0D3&CC_0106
Compatible HW-ID:
PCI\VEN_8086&DEV_A0D3&CC_0106
PCI\VEN_8086&DEV_A0D3
PCI\VEN_8086&CC_010601
PCI\VEN_8086&CC_0106
PCI\VEN_8086
PCI\CC_010601
PCI\CC_0106
For any further information about system or received errors please ask and I will supply them!
//Johan
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
10420
0
Posted March 15th, 2021 04:00
Johan_Lind,
Please allow us some time to review the case and we will respond back to you.
Jesse L (retired)
- SpoilerHello from Germany to Sweden!
Pls download the Deployment CAB file for your device form here:
https://dl.dell.com/FOLDER06798846M/1/5420-win10-A00-738NG.CAB
extract the CAB to a temp directory using 7zip. winzip, winrar...
reinstall the driver using device manager, select the device, and point to the temp dir where you extract the CAB files. Thats it
Best regards
Peter
Hello from Germany to Sweden!Pls download the Deployment CAB file for your device form here:https://dl.dell.com/FOLDER06798846M/1/5420-win10-A00-738NG.CABextract the CAB to a temp directory using 7zip. winzip, winrar...reinstall the driver using device manager, select the device, and point to the temp dir where you extract the CAB files. Thats it Best regardsPeter Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
12690
0
Posted March 16th, 2021 11:00
Johan_Lind,
Following up to see if the other users reply resolved the issue? Let us know.
Jesse L (retired)
I have the same issue: no driver will apply.
We usually use the FamilyDriverPacks, but there seems to be an issue - it loads the latitude 5420rugged package (but maybe it's the same).
The suggested cab file from the 5420 download page does not apply, too.
When I try to install the Intel Rapid Storage driver it tells me that the platform is unsupported.
At the moment I try to install via Dell Command Update but the updater did not detect an available storage driver, only Intel Management and a network driver update.
If it does not work - as I expect - I will come back and post again.
Bye!
Marco
The Problem persists
Johan_Lind
1 Rookie
•
5 Posts
10317
0
Posted March 17th, 2021 23:00
Hi!
The suggested solution had already been tried, but I tried the CAB suggested to still no avail as no working driver for the device can be found.
Regards
/Johan
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
10304
0
Posted March 18th, 2021 00:00
Hello,
Please install the following drivers:
Intel Chipset: http://del.ly/6603HSDa7
I/O Driver: http://del.ly/6604HSDaC
IRST: http://del.ly/6605HSDah
Still the same errors in Device Manager?
Regards,
Martin
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceJesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
10273
0
Posted March 18th, 2021 04:00
macxs1,
Thank you for the update. Do let us know after the updates.
Jesse L (retired)
Johan_Lind
1 Rookie
•
5 Posts
6443
0
Posted March 18th, 2021 06:00
Hi!
IRST driver gave "Unsupported platform" and closed. Tried supplied driver from supportsite based on service-tag, but with no luck.Chipset and I/O-driver gave nothing so errors in device manager persists.
/Johan
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
4360
0
Posted March 18th, 2021 06:00
Is there any external device connected to the system?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
10420
0
Posted March 15th, 2021 04:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice