Laittude 5420 connected to WB19TB through USB-C cable.
Laptop has internet connection through the LAN cable connected to dockingstation.
All of a sudden it drops and shows the globe icon and no internet. Then its pops back to connection and goes back and forth. I have tried to move the dockingstation cable to see if its loose but it doesnt lose connection when i try to move it back and forth. All drivers installed.
Just imaged 10 other machines , same model same image no issues.
Just this machine losing connection. Gives several error id 27 in the event viewer, e1dexpress
I would suggest you to update the BIOS and then uninstall and reinstall the Wireless card driver on the system. Please enter your service tag # on the link below, select the OS and then download the BIOS from BIOS section and then wireless card driver from Network section onto the Desktop screen.
I am having the exact same issue but with the WD-15 Dock. Dell have sent an engineer out to me to replace the motherboard, believing that to be the issue, however it is still happening. Do you believe that the above solution will work for me too?
"Laptop has internet connection through the LAN cable connected to docking station"
Test the Laptop RJ-45 Ethernet when plugged directly into the modem/router. Does it have the same issue? If no, the fault is the docking station. If yes, the fault is the Laptop.
AdrianG001
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Posted October 20th, 2021 05:00
I would suggest you to update the BIOS and then uninstall and reinstall the Wireless card driver on the system. Please enter your service tag # on the link below, select the OS and then download the BIOS from BIOS section and then wireless card driver from Network section onto the Desktop screen.
http://dell.to/18r60nI
Please follow the steps mentioned below to uninstall the wireless card.
After the uninstall finishes restart the system and install the drivers by using the file downloaded on the desktop screen.