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Go to SolutionLatitude 5420 and 5430 - Issues with peripherials when connecting Headsets to WD19 Dock
Hello everyone!
We are facing massive issues when connecting headsets to WD19 USB-C Docks (Thunderbolt version works fine) and only in combination with Latitude 5420 and 5430.
In the first minutes after connecting a headset, the notebook starts to disconnect all USB devices and also the notebook trackpad stops working.
All drivers, BIOS and Dock firmware are up to date.
We can reproduce the issue with our Standard headsets Logitech H390 and Jabra Evolve 20 UC.
The only workaround we know right now, is to connect the headset directly to the notebook instead of the dock, or to use a WD19 Thunderbolt dock (which is an expensive workaround)
I just found out, that this issue doesn´t happen when you install an old Realtek Audio driver (I tried the version from October 2021)
So it seems there is an issue with the newer versions of this driver in combination with Latitude 5420/5430, WD19 USB-C Dock and Headsets.
Joseph Doan
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Posted November 14th, 2022 22:00
@Tempera Do you have the link for downloading this old driver? I am facing with the thunderbolt driver as well. Thank you.
Hello everyone!
I just wanted to bring this topic up again, because we still have issues with the Audio driver on Latitude 5420 and 5430 notebooks.
Still the same problem, if you connect a USB headset directly to a Latitude or to a connected WD19 (USB-C) dock, the notebook freezes completely until you unplug the headset.
We have experienced this with several headset models, especially with Logitech H390 (available in the Dell Webshop)
The problem does not appear if you connect the headset to a WD19 Thunderbolt dock.
There must be a problem with the Realtek Audio drivers of the dock/latitude combination.
Tomorrow we have a meeting with our Account Executive from Dell because we already have 172 people that cannot work properly because their Latitude is freezing several times every day.
Is there no one else in the community facing this problem?!Yes, I am having massive issues with peripherals on my new Latitude 5430 and super frustrating. I have wiped and rebult the systemn twice and no fix. Mostly docking and undocking issues. When i move from office to home and vice versa and undock and redock always takes me a good 20-30 minutes to get the thing up and connected to a dock. Not sure how to proceed. Thx
Did you ever reach a solution? Does the old driver fix it or was that just temporary?
There is another thread specifically focused on the docks and dropping USB audio output after a few minutes - it sounds like you may have been experiencing more issues than just that.
kparra1971
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Posted October 9th, 2024 17:34
I have not been able to solve the issue with new drivers, but I unplugged from the docking station and plugged it in directly to the laptop USB-A port and it works.
Tempera
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Posted March 14th, 2024 09:58
Yes, we found a solution.
All the issues where caused, by the operation system deployment with language packs (several services and drivers were not running properly)
We tried this on an affected device and installed the native Windows image in the desired language instead of English with several language packs and everything runs smooth.