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Go to SolutionDell Latitude 7490 touch pad lower button not working
Dear All,
I have a question, my user using Dell Latitude 7490 the issue type is the touchpad lower-key does not work, but the upper key it's working.
Troubleshooting steps as below
1) Update touchpad driver, encounter error, said the latest driver is unsupported the product.
2) Change the Dell touchpad setting, set as default, but still the same.
Your kind advice will be much appreciated.
Thanks.
SK
DELL-Cares
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Posted September 6th, 2020 18:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
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Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice7000 people have viewed this problem/issue. Most appear to have deleted drivers, re-installed drivers, updated Bios, Update i2c Intel drivers, deleted ALPS drivers, re-installed Dell Touchpad drivers, etc. On Windows 10. Dell doesn't have appear to have an answer. Really Sad that 7000 users can report/see this issue and not have a proper response from Dell. The Accepted Answer appears to be that Dell doesn't support their products. Very sad. I have this exact issue on 12 different Dell 7490's . No support whatsoever
AlbertDog
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Posted June 10th, 2021 18:00
I would also like the answer to the problem.