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herenow18

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9 years ago

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herenow18

1 Rookie

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2 Posts

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8586

March 24th, 2018 13:00

Active Pen - jumps and shoots!

I have a Latitude 5285 with an Active Pen (since October 17).  Over the past month the pen has almost become unusable.  When I am writing it with (various apps), the pen will skip and draw random, perfectly straight, lines.  I have tried new batteries etc to no avail.

I've attached a photo - my handwriting is very messy, but I think it shows the issue!Sketch (1).png

 

 

 

 

 

  • herenow18

    1 Rookie

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    2 Posts

    5628

    0

    Posted March 24th, 2018 13:00

    And another example!Sketch.png

  • MRunabout

    1 Rookie

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    8 Posts

    5684

    0

    Posted April 21st, 2018 11:00

    I am not seeing your pictures but do you have the PN556W or PN557W? Have you tried updating the drivers for the pen? I'm currently using Wacom's driver and have not had any issues so far.

  • 5681

    0

    Posted May 22nd, 2018 00:00

    Hello, it acts very weird for me as well. It just draws these lines while writing and or just stopps for 1cm to draw anything for a second here and there every word. Has anybody a solution? Thx and best regards

    P.S. I updated all drivers, the bios and all there is. Installed the Wacom driver... still no success.
  • Tech_3

    10 Posts

    5663

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    Posted May 24th, 2018 07:00

    It would be best to try another wacom pen if anyone you know has one to double check that it's the pen not the laptop but generally speaking I would say it's the pen at fault for this type of issue.  I would ask for warranty replacement for the pen.

  • Tech_Hunt

    1 Message

    5419

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    Posted September 20th, 2018 12:00

    Did anyone get the solution for this problem?  I am having it happen all the time now.  Updated drivers and replaced battery but still skipping and lines will appear while writing as described in this thread.

     

    Thank you

  • redowine

    1 Message

    5259

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    Posted November 23rd, 2018 03:00

    hello,

     

    i have the same problem with surface pro pen.

    however i found out that it is not jumps and shoots if i am using my finger.

    i suppose the problem is in my tip of the pen.

  • MMIndustries

    1 Message

    4868

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    Posted March 22nd, 2019 12:00

    Same problem. Same Pen. Same Tablet. Any resolution?

  • 3788

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    Posted May 7th, 2020 12:00

    Same Problem on a Dell Latitude 7275

    Already tried with a different HP stylus and still the problem persists.
    Tried running ubuntu and the problem is still present.

    My problem is different, though. Once I lift the stylus about 1cm above the screen suddenly the cursor jumps to about .5 cm from the bottom of the screen and completely ignores the stylus Y axis position and hovers around the bottom on the x axis. Note that it always jumps to the bottom of the screen regardless of screen rotation, meaning that no matter my screen rotation, it will always jump towards the windows home button logo at the bottom of the screen.

    I hope we could find the solution

    I posted the problem back when the device still had warranty but never received a reply from Dell

  • PuppyPrints

    1 Message

    2017

    0

    Posted October 14th, 2020 14:00

    Hi all, I have the same issue with my Dell PN305M Active pen. I have resolved it now hopefully it will work for you all too!

    In your computer start search field type 'Calibrate' this should bring up 'Calibrate the screen for pen and touch input'--> click--> then click 'Calibrate...'--> follow on screen instructions ( you basically touch the screen where there are crosses)--> then click ok. This should resolve the issue.

     

    If the problem arises again, do the above steps. If it does not work again instead click on 'Reset' instead of 'Calibrate...' and then just follow on with the on screen instructions. Hope this works for you all.

     

    P.S. I would put on screenshots However I do not know how too.

    @herenow18 

  • 2490

    1

    Posted January 2nd, 2021 15:00

     

    @Digital_Artist 
    This is the problem I had with my 7275. I just purchased a new precision active pen and it was doing this exact thing. Drivers and updates and whatnot helped zero. The pen worked fine on my other PC in MPP mode. It’s a hardware problem. The thing that clued me was that it did the same thing on the BIOS screen.  

    solution: In my case, the docking magnets on the bottom of the tablet were interfering with the digitizer. I used some aluminum tape (for dryer ductwork, but not duct tape) to creat a shield between the magnets and the screen and it fixed it 100%. I used 3 layers of the tape to be sure, but the problem is gone now. 

    good luck.