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SilverHorse

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6 years ago

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SilverHorse

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December 17th, 2020 13:00

Inspiron 5502/5509 backlight leakage/bleeding

Is this acceptable? The brightness was 100% in the dark room. I received the laptop yesterday, and I found the light leakage last night.. so disappointing..

What do you think I should do?


20201217_145644.jpg20201217_145619.jpg

  • Kflash08

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    Posted December 17th, 2020 16:00

    If that's not a reflection that I'm seeing (red/blue/green/yellow spots in the corners), then I would return it. Also note, that it appears that your screen has a non-reflective matte finish on it. Matte screens will amplify the back-lighting, washing out dark colors and giving the display a poor contrast, which some people may confuse as light bleed. Glossy finish screens on the other hand, will provide richer colors and contrast, as well as better sharpness. Their downside is that they are highly reflective, depending on your work environment.
  • SilverHorse

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    Posted December 17th, 2020 20:00

    Thank you for the response. Yeah I might need to return it. I just compared it to my 7 year-old Samsung laptop that also has a similar display (a non-reflective matte finish), there's no light leakage at all under the same condition. My other desktop monitors also don't have the same issue.

  • Mayank-Yadav

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    Posted March 6th, 2021 01:00

    I too am facing the same issue on all the four corners. Also I do have a edge misalignment issue from left and right sides of the same 5509 laptop but they are listening. Just asking more and more images and videos of the issue, wihtout any plausible resolution and already have wasted a week of mine over phone calls and emails.

    Dell INDIA Customer support is pathetic. Really shameful of them.

     

    Here is the link to my post: https://www.dell.com/community/Inspiron/Manufacturing-defect-and-other-problems-arising-within-20-days/m-p/7824499

  • pavanpongle

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    Posted March 6th, 2021 01:00

    Did Dell accept it as a defect ? and  is ur return successful ?

    In my case there is leak but in small portion and as per them it is a design. 

    https://www.dell.com/community/Inspiron/5509-backlight-bleed-issue/m-p/7824419

    Not happy with such a design, I have another desktop monitors and I do not see any leakage.

    If is as per design then it should be uniform not just at one corner

  • Mayank-Yadav

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    Posted March 11th, 2021 00:00

    Is the returning back of product successful?

  • Ayush17

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    Posted June 29th, 2021 21:00

    These idiots day everything is as per design! 

  • Ayush17

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    Posted June 29th, 2021 22:00

    Guys can anyone confirm if there is a gap between the lid and keyboard deck when the lid is closed??

  • Ayush17

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    Posted June 30th, 2021 03:00

    Are you sure? Because my system has significant amount of GAP only on the front side, as if the lid is curved. Please confirm

  • Mayank-Yadav

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    Posted June 30th, 2021 03:00

    Yes, bro it is there but no worries actually it comes into play when you put extra pressure on the lid when the lid is closed. It actually saves the display from harm due to flex.

  • AdrianG001

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    Posted June 30th, 2021 03:00

    I would say your backlight issue is on par with what I first experienced, and it seems you've got some IPS color glow on your top right corner as well! I'd definitely fight them for that replacement, if they still refuse you then send it back.