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mangoManFT
3 Posts
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January 11th, 2021 09:00
Inspiron 5502 hardwire ethernet over USB-C disappears?
I have my new Inspiron 5502 connected to hardwired ethernet via a Dell USB-C DA-300 adapter. Sometimes it works, sometimes it does not. When it does not, I cannot find the GbE adapter icon in the Control Panel, nor can I find it in the Device Manager. It just disappears. The LEDs on the DA300 are on, so there is activity on the ethernet line. Anyone have a clue on what is going on?
720
1
Posted May 14th, 2021 12:00
per Dell-Cares the fix was:You can check if you have the same issue with a clear start-up:
Disable any BIOMETRIC logins before you do this.
Windows key + X key. And select Run.
2. Type msconfig in the Run box and hit Enter.
3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click disable all.
4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
5. On the Startup tab in Task Manager, for each startup item, select the item and then click disable.
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.
So, if the problem disappeared with a clear start-up, most likely there is a conflict with one of the startup services.
#IWork4Dell
nyc10036
6 Operator
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5640 Posts
833
1
Posted January 11th, 2021 12:00
Perhaps Windows is turning off USB ports for power saving.