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Jaycompo

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8 years ago

J

Jaycompo

7 Posts

0

18673

September 5th, 2018 13:00

Inspiron 3558, lags while charging

My Inspiron 3558 laptop lags while charging. I have original OEM adapter. I have tried safe mode, power options nothing works. I have an i5 2.20GHz. When unplugged, the clock speed goes to 2.2GHz. But while charging the clock speed is locked to 500MHz?

  • Robert P (retired)

    6 Operator

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    9396 Posts

    17089

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    Posted September 6th, 2018 08:00

    Hi Jaycompo,

    Thanks for posting. Apologies that your system is not performing as expected.

    Have you tried any of the methods shown in this post from the Forum?

    If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.


    Robert P (retired)

  • Jaycompo

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    Posted September 9th, 2018 22:00

    Robert there's no solution until you give me a modified bios. it's a throttling issue, the laptop runs fine on battery so just tell me where can I get good bios that won't throttle my cpu or gpu.

  • help123a

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    Posted September 9th, 2018 23:00

    ahhh, found what you are talking about with Bios.

    You cant disable Intel Speedstep.

    Try another charger and I bet it works.

  • help123a

    73 Posts

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    Posted September 9th, 2018 23:00

    Download Core Temp and report what CPU temp is while plugged in and throttling. 

     

  • help123a

    73 Posts

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    Posted September 9th, 2018 23:00

    Go into Windows Power Management and verify it is set for maximum cpu performance when plugged in.

    Same with the graphics card setting you find there.

    Get back to us. 

  • help123a

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    Posted September 9th, 2018 23:00

    Googling it I am finding many found it was a bad Dell charger ...

    http://www.tomshardware.com/answers/id-3215066/slow-cpu-speed-plugged.html

  • Jaycompo

    7 Posts

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    Posted September 10th, 2018 00:00

    I have disabled speedstep, turbo boost and c states too from the bios but problem still persist

  • Jaycompo

    7 Posts

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    Posted September 10th, 2018 00:00

    I have set power options to maximum and same with the graphics card, it's not windows problem coz I have reinstalled windows , it's probably that a sensor has gone bad and sending false bdprochot signals and cpu is underclocking while charging

  • Robert P (retired)

    6 Operator

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    9396 Posts

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    Posted September 10th, 2018 04:00

    If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.


    Robert P (retired)

  • help123a

    73 Posts

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    Posted September 10th, 2018 09:00

    Look at the plug from the charger that goes to laptop. That tiny center pin if bent or broken, the PC will think its an unknown charger and lower cpu. Something with the charger is out of Spec.

    The internet is flooded with stories about this very same issue. All were the charger.