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Go to SolutionInspiron 3511 screen bezel comes outside
I have purchased dell Inspiron 3511 laptop 2 months ago. I have used this laptop only for almost 1 month. Performance of this laptop is very poor also it has heating issue. After that it's screen bezel comes outside due to that hinges get broken during opening the lead. I have raised request on 6 November 2021. But still date they didn't do anything. They told me that they are facing some issues regarding arranging the parts. My all work is affected as my laptop is unusable for me. Please help me dell team to solve this problem immediately.
3610
2
Posted November 30th, 2021 17:00
I faced the similar problem with the laptop purchased 1 months back...and dell is unable to repair that because as per support center parts are not available with them.
Very Frustrating services.
3447
2
Posted December 18th, 2021 04:00
same problem .purchased before 2 month and service technician say .that its physical problem .not under warranty..
3411
0
Posted December 21st, 2021 06:00
Update = After completing troubleshooting, a DELL-Cares agent setup service. Note, there is currently a delay due to a backlog of the LCD assembly from the manufacturer.
Jesse L (retired)
0
0
Posted August 11th, 2024 12:53
I have the exact same issue as yours. Can you tell me how you got it fixed. My warranty has expired
Vishnu25
1 Rookie
•
8 Posts
3701
1
Posted November 24th, 2021 08:00
15 days gone after raised repair service request but still repair service not done. Service status shows as parts are in backlog. I am very regret by purchasing that product. I don't know how much time have they require to provide repair service.