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Inspiron 15 5570 not charging properly
Hello all,
For Christmas, I received an Inspiron 15 5570. There have been no problems until recently.
When I plug in the AC adapter, the laptops charging LED lights up for a few seconds, then turns back off. I have no idea why this is happening.
I have drained the residual power, unplugged the laptop and plugged in again, but nothing works. I cannot remove the battery, the adapter and the laptop port have no damage whatsoever, and I cannot update the BIOS because there is no charge. What can I do?
Weep gaming
70 Posts
1984
0
Posted April 11th, 2019 17:00
I have the same issue, but it only happens to mine if Its off and opened. Otherwise it charges fine. I don't know a solution.
Dell-SreejithR
6 Operator
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3398 Posts
1949
0
Posted April 12th, 2019 08:00
Thank you for your message. What is the status of the battery & AC adapter in BIOS when it is not charging?
Does the system start charging if you try to wiggle the adapter cable?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
Mary G
6 Operator
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20095 Posts
1999
0
Posted April 11th, 2019 15:00
The manual has instructions for battery removal. But talk to Support first. Manual--
https://topics-cdn.dell.com/pdf/inspiron-15-5570-laptop_service-manual_en-us.pdf
You should not ever update bios on a new computer that is having problems.