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Headphones aren't being detected
So today I just got my new Inspiron 16 Plus 7620, and I've noticed that my headhpones aren't able to connect to the audio system. I have a wired headset and it has a 3.5mm jack which is supposed to be compatable with the laptop. But as I plugged it in the system did not detect the headphones at all, which is concerning to me. I've spent the last 2 hours trying to find solutions and with no avail I've yet to find a solid solution. Is this an issue on my side or is there something I could be possibly missing?
Check the manual for more help-- Inspiron 16 7620 2-in-1 Setup and Specifications (dell.com)
AdrianG001
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Posted January 13th, 2023 01:00
Make sure you have the OS shipped with the equipment installed.
Please try the following:
1) Run the Audio Troubleshooter.
a. Right-click on the Speaker icon in your taskbar
b. Click on Troubleshoot sound problems
c. Follow the on-screen instructions to confirm if the issue is resolved
Watch this video for a quick walkthrough: How to Run the Audio Troubleshooter
2) Uninstalling and Reinstalling Audio Drivers Manually
a. Open the Device Manager from your Control Panel
b. Under Sound, video and game controllers, look for Realtek Audio
c. Right-click and uninstall the device. Please check the box next to 'Delete the driver software for this device'
d. Download & install the latest Audio drivers from Dell.com/Support
3) Enable Waves Waxxaudio
a. Right-click on Start and go to task manager. Click on startup and enable Waves Maxxaudio
Saltgrass
6 Operator
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Posted January 12th, 2023 05:00
The Waves MaxxAudio Pro utility is what picks up the headset being plugged in. If you have that utility on your system, start it and check the Advanced menu to see if the checkmark is in the box to do that.
If you do not have it installed, you may need to download something to install it or the utility may be installed with the Realtek driver install. Not all systems work alike but the Realtek option works for many.
Can we assume you do have a Realtek console you can open?