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Dell touchpad issue
I have an Inspiron 15 3567, running windows 10
I was having issues with my dell touchpad so I updated it in device manager.
there was no change so I tried update from my computer and chose HID -Compliant mouse
this actually removed the dell touchpad driver and rendered my touchpad inoperable.
so downloaded the driver for my laptop and installed it from this webpage.
when the download was complete it did not restart automatically so I restarted it manually
the touch pad did not work so went into control panel then mouse and the touch pad setting box came up. when I click (click to change dell touchpad setting) it will not open. so I can turn on the touch pad. the hr glass just goes on forever. I can open all the tabs across the top.
also when going into device manager then into mice and other pointing devices, this expanded the dell touchpad is not listed there.
any suggested would be appreciated
thanks for your reply
I have tried that but when I click the "click to change Dell Touchpad settings" it appers that it is trying to open but the hour glass appears and it never opens.
I think if i can completely uninstall the dell touchpad driver and reinstall it that may fix this. the problem is that the driver does not appear under the mice and other pointing devices in device manger. the only driver there is the p/s2 compatible mouse.
in window setting & touch pad there is no toggle swicth to turn the touchpad on.
i have the drive Dell-Touchpad-Driver_9NNK9_WIN_19.2.17.70_A11(8)
and have tried installing it several times. is there a way to completely remove this driver from my HD so i can intall it again? keep in mind the above conventional ways to uninstall do not work.
lan1991008
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Posted April 26th, 2021 18:00
After excluding the damage to the touchpad, uninstall the original driver and reinstall it.
Open the control panel, select the "mouse" option, open and enter a dialog box, click on "device settings", select "settings" and then see if the "touch" option inside is enabled, if it is not enabled, it will cause the touchpad Not working.