I ordered a part 2 weeks ago and was supposed to be delivered Oct 31. One week later I still have no tracking number or answers. I have spent over 6 hours on the phone with customer care agents who keep promising me I will get answers but nobody reaches out. They have all said there are no supervisors I can speak to. At this point Dell should be paying me for my time. This customer care is abysmal and horrific. I just want my money back for a part I am never going to recieve. Even though I ordered through Canadian Dell website, the only people I can talk to are in India. And their supervisors only work on Indian hours. Awful! Do better!