
UNSOLVED
No update on product delivery
@DELL-Cares I purchased Vostro Notebook 3590 on 6/14 and during purchase it showed ETA as 7/1/20 and few days after the purchase it changed to 7/9/20. I understand the change in delivery is due to the current lock down situation but its been a month from date of purchase and even after some mails/tickets sent to Dell support after 7/9/20 there are no reply regarding the updated delivery date (even in portal ETA is still 7/9/20) and when I call the customer support I was kept hold for 15 minutes then I was attended and then transferred again where I was kept on hold for more than an hour but was not attended. Also there are no where I can track the exact product status (Links given under carrier information displays "Order not found" on navigated to it). Last update I received was that "Order completed production and currently with documentation team for e-way bill". I need this product for a work and some setup has to be done before that. So kindly deliver the product as early as possible.
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DELL-Cares
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Posted July 14th, 2020 08:00
Hi,
Sorry for not being able to respond to you in time. We're facing an unusual spike in volumes today, and we're only seeing your message now.
Could you provide the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
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