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waviles2112
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August 6th, 2020 18:00
Inspiron G3 15 3590, screen hinge broken, warranty transfer problem
For the owners of this notebook model. It is clear that several Inspiron G3 15 3590 notebooks has a manufacturing problem with a hinge or back bezel that tends to break after low time of usage. I don't know if its a design or material flaw.
The fact is that Dell just don't recognize this problem after HUGE quantities of claims through their Reddit, YouTube and this Customer Care sites. In some cases they say that is not covered by warranty or just delays or evade the response time about this problem, according many owners I have reached.
Since I'm not living on USA anymore, my problem turned worse because at the beginning they said that I need to transfer my warranty to the country where I'm living to get check particularly. I started the process and now when I'm asking about my warranty transfer process through many chat areas, they just say:
"The transfer will just update your details but would not be able to provide support as the location is different. Hence if you would need support, you would be needing premium warranty which is an international warranty."
At the end they are asking me to buy more products just to CHECK a problem which is not our responsibility as customers.
Strongly disappointed.
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Posted August 6th, 2020 19:00
They have not offered the option to return the notebook for repair under warranty. They just told me after 3 months that the warranty transfer would just change my account details which is USELESS.
ejn63
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Posted August 6th, 2020 18:00
If you want international coverage, it is a requirement that you purchase onsite service. Before you do that, however, verify that the model you have is sold in your new home market -- if it's not, even with the onsite service, the system will need to be returned to the purchase market for repair under warranty.