i am going through the Dell Order and Shipping Customer service Nightmare like so many ! Dell is the most unorganized company i have dealt with in the past 35 years. The customer service reps hang up on you to buy more time to resolve whatever mistake Dell has already made. I am on my second week of a order nightmare and shipping issues caused by dell logistics. These decided all on there own that my address is not correct and had my laptop returned to dell ! they did all this when my laptop had finally reached the post office next to my home! I called the useless customer service people located In India, and got hangup on about 4 times by 4 different agents, and finally received one tech that was willing to help. All they had to do is call FedEx and say they made a mistake and the laptops owner will stop by and pick up the package. Well after 5 hours on the phone they said they cannot do that. Whats shocking about that is the FedEx Manager told me Dell contacted FedEx that morning right before my item was about to be loaded on my local FedEx truck for devilry to my house ! The FedEx manager even agreed to hold the package, and have Dell rep 3 way a phone call to release my laptop to me to get picked up ! Instead of helping me i have spent 2k dollars with Dell, and have no idea if i am getting a laptop, and no explanation as to why Dell decided to make such a bazaar move and tell FedEx they have the wrong address! My nightmare is two weeks in so far, and I honestly do not know what is happening or if i am going to get my laptop i ordered, or my money or anything. I have made over 9 tickets sense last week, and all i get is a reply that someone will contact me and how important my business is to Dell lol This has been by far the worst experience i have had with any business in my life, and i am over 40 years old ! let that sink in ! in all honesty I have never seen or experience such bazaar business practice, and customer service as I have dealing with Dell. Never again Dell!  I have been saving and recording all my calls and emails till this is resolved to create a YouTube Video showing people step by step what a customer has went through after a laptop purchase. I am not a YouTube person, but after reading all the horrible experiences people are having I should create one using all the information i have collected. I will update this forums with a link to the video so that everyone can experience this ordeal in a short video. This is unacceptable from any US business in the 21st century !

Just wanted to add something even funnier than DELL. So a support guy contacts me to give him my order number or any information so he can help ......but when i try replying to him i get a error saying fix the html error in my message thats highlighted and try again lol nothing is highlighted in the reply and if i type it again i get a error saying limit reached lol I have come to the conclusion that the CEO and customer management for DELL are clowns trained in a circus, the jokes on us guys !