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JasonGalterio
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7 Posts
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February 10th, 2016 08:00
Advanced Resolutions Team = A Bad Joke
So I am still dealing with a purchase I made on Nov. 27th.
I had to involve the Central Texas BBB just to get someone from Dell to communicate with me.
Then the person I got is completely useless:
1. Makes initial contact without having read any of my history.
2. Subsequently has no plan when he calls me on that initial contact.
3. Doesn't call me back when he promises to.
4. When he finally does make contact, via email instead of phone call, he has no information beyond what I already knew.
5. He doesn't return phone calls after I leave him a message.
6. He doesn't return emails when I send those.
7. When he finally processes my refund, he does it wrong.
As a result:
1. I have had to spend over an hour on the telephone trying to fix this.
2. I have closed by Dell account.
3. I have added more complaints to my BBB complaint.
JasonGalterio
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7 Posts
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Posted February 10th, 2016 10:00
You know what the really sad part of all of this is...?
The shipping company took more responsibility and made more of an effort to fix the situation than Dell did.
The shipping company, which may well have been totally innocent in the events, offered to pay for a refund. They instructed me to go out, purchase the same TV locally, then give them the receipts. They would then have paid the difference as well as any additional incurred costs (delivery, etc.).
And I turned them down.
Why? Because this wasn't entirely their fault, if at all. And it would have been wrong to make them absorb that cost.
I also had faith that Dell would resolve the situation as it was a simple return and replacement.
It is sad that Dell can't process simply providing closure to the sale. It is not like I have asked for anything unreasonable or beyond what I paid for...
...I haven't attempted to get the TV for free,
...I haven't asked for credit reimbursement,
...I haven't asked for any additional warranty,
...I haven't asked for any expedited delivery.
I haven't asked for anything except; provide me with the TV I purchased.
And yet they treat it like they are bending over backwards to assist me.