UNSOLVED
17 R4, Windows 10 Pro, no sound
I just received this computer. The os was ready for me to setup and I finished the setup. It comes up with this stuff about the sound and it wont install the sound drivers. It has no service tag code and is zeroed out in the BIOS. I want to create a Dell OS recovery tool but so far I see no way. I do not find a way to download the proper drivers for its sound. The sound does not work it just screeches and each time I boot the machine it wants permission to run these exe files. I need to figure out how to get the proper drivers for the sound. Does this machine have its own sound card built in seperate from Nvidia HDMI? The Nvidia Control Panel does not work and I suppose it will not until I get it from MS apps? I cannot get the OS recovery tool to allow me to make a OS install USB. It just shows all of this
None of this stuff helps me make a OS recovery tool or helps me find out the proper drivers I must use. Without a real service tag makes it difficult.
986
0
Posted April 4th, 2020 13:00
So if you can see this image attached it shows my service tag number. No service tag sticker on this Alienware. Windows 1903 update maybe caused everything not to work. I cannot get the Dell-USB-Recovery-Tool_9R9DC_WIN_2.3.6094.0_A00 to give me a option to create a bootable USB recovery flash. My biggest problem is the when I plug this into a 50" screen with via HDMI it does two things, sometimes my laptop screen goes white in flashes. And then the 50" screen goes black at random. I am using the latest Nvidia drivers from Dell.
I should be able to download a OS with needed drivers for this laptop so I can do a factory state install. This has a Windows 10 Pro sticker on the back.
It shows an 11 gig partition that must have my OS on it. But still Dell normally is so wonderful with support and I do not get what has gone wrong. Why no traditional support? The recovery tools do not work.
Yesterday I installed the recommended chipset and updated the bios but it still says it needs to be updated.
So I found the OS recovery tool for Alienware
I hope to have the option of installing it with MBR. I have the idea that the new Windows 1903 update is the cause of all my screen problems. The large screen keeps going dark for a about 2 seconds and then comes back. I use this for 3d modeling work and not games. I need this system to make money.
So normally Dell allows me to create a custom install for my OS. Like my other Dell computers. My other Dell computers have a service tag that I can use. And they create a custom install USB with Windows 10 or 7. The whole system has been perfected. But not on this high end laptop?
I could use the Media Creation Tool from Microsoft and try that but I wonder if it will need drivers to do so?
Current my biggest concerns are my video going black every few minutes and if I am going to be able to restore my OS to factory state if I ever need to.
984
0
Posted April 4th, 2020 15:00
I wonder why I really do
947
0
Posted April 4th, 2020 20:00
Three Drivers
Version: 21.21.13.7602 ,A00
Last Updated Date: 13 Jan 2017
File Name: Video_Driver_YR1K6_WN32_21.21.13.7602_A00.EXE
File size: 500.8 MB
Description: This package provides the driver for nVIDIA GeForce GTX 1050Ti Driver is supported on Alienware 15 R3 and Alienware 17 R4 t that are running following Windows Operating system: Windows 10.
Compatible with using a 50" Screen
Version: 86.04.5B.00.8F ,A00
Last Updated Date: 01 Mar 2017
File Name: 1080_OC_update_package.exe
File size: 2.68 MB
Description: nVidia 1080 GTX overclock video BIOS for Alienware 17R4 with 120Hz GSYNC panel - Base clock up from 1556 to 1582 - Boost clock up from 1733 to 1771 video BIOS version: 86.04.5B.00.8F
When I had this file install on my 1070 it had a problem with making my second 50" screen via hdmi to continuously turn blank. File Name: nVIDIA-GeForce-GTX-1050-1050Ti-1060-1070-1080-Driver_GNM1F_WIN_26.21.14.3153_A15.EXE
File size: 748.97 MB
Description: This package contains the driver for nVIDIA GeForce GTX 1050, 1050Ti, 1060, 1070, and 1080 graphics cards. A graphics or video driver is the software that enables communication between the graphics card and the operating system, games, and applications.
nyc10036
6 Operator
•
5640 Posts
1008
0
Posted April 3rd, 2020 19:00
That lack of a Service Tag number is concerning.
You need to contact Dell. A brand new PC should not have that problem.
As for Windows 10, the product key is embedded on the motherboard.
.