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Davechampagne
1 Message
0
1082
May 27th, 2020 09:00
15 R3, shuts down randomly
Hello guys, I have an Alienware 15 R3, and im having some problems lately... It randomly shuts down. Not a blackout shut down, but it notifies me that my computer is shutting down. Ive checked the temperature, formated and re installed windows and it keep happening... Anyone got a clue? Please help me out.
Post a Pic of your laptop saying that.
Have you run the supportassist black screen troubleshooter?
Here is the link to download it.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
sprinteroz
32 Posts
812
0
Posted August 6th, 2020 17:00
I would download programs like a: antivirus, Malware scanner a spyware scanner, firewall program also do scans to see if you have infections. I would also install a copy of advanced system care to fix any corrupt files and it will, import security updates from windows if needed, as it sound more like a software problem.
Reset your bios to defaults and then see if it turns off again.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
tommy333
74 Posts
847
0
Posted August 6th, 2020 03:00
Do you have games on your laptop if so, than try uninstalling of of them this may help