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LiftyShifty
1 Rookie
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8 Posts
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3933
December 11th, 2021 09:00
Aurora R14, missing front fan
I recently got my Aurora R14 a few days ago and I did some upgrades a day later.
I upgraded the memory to 64GB (4x16GB Corsair Vengeance Pro RGB), swapped the Radeon 5300 to a Geforce RTX 2060 and swapped the 256GB NVME SSD with a 1TB NVME SSD (Samsung).
After upgrading it, I decided to do a hardware test, where it said "System Fan 3 Failed to respond correctly". There's a problem with that, there's no fan on the FAN_SYS3 port. Now each time I boot, SupportAssist keeps saying System Fan 3 failed.
No fan plugged in here.
Where the fan should be.
2309
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Posted December 11th, 2021 10:00
call Dell. they forgot to install a front chassis fan in your pc?
there should be three chassis fans, two at front and one top . this is in addition to cpu pump fan.
Alienware Aurora Ryzen Edition R14 Service Manual (dell.com)
2290
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Posted December 11th, 2021 11:00
well Dell fan is quite generic and this model uses standard 4 pin so you can just get a fan yourself if Dell cannot ship you a missing component. but you should ask Dell why they sell you a new model w a missing fan. sounds shady.
2294
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Posted December 11th, 2021 11:00
Yeah....
I also forgot to mention that the RTX card was the dell OEM card that was in a Aurora R11. I wonder why it's throwing out a fan error.
2298
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Posted December 11th, 2021 11:00
Sorry for the double post, but here's a little update/discovery I made.
When support told me to swap back the original, I thought it wouldn't make a difference. But it did. Here's what happened.RTX2060 with 64GB of Mem = SysFan3 Error
RTX2060 with 16GB of Mem that came with it = SysFan3 ErrorRadeonRX5300 with 16GB of Mem = No Error
RadeonRX5300 with 64GB of Mem = No Error2286
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Posted December 11th, 2021 11:00
What about a fan bracket? It didn't come with that as well.
2294
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Posted December 11th, 2021 11:00
so even though it is indeed missing a front chassis fan, with the Dell oem gpu installed, it would not give error? strange that they would ship the pc with a missing chassis fan?
1510
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Posted December 11th, 2021 12:00
The AMD Card that came with it had 1 fan.
The Nvidia card that came out of the R11 also had 1 fan.
1714
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Posted December 11th, 2021 12:00
Does the original card have 3 fans and the RTX card 2 fans?
1719
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Posted December 11th, 2021 17:00
Fan and Bracket defiinitely missing.
FAN SYS3 Clearly missing.
LiftyShifty
1 Rookie
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8 Posts
2306
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Posted December 11th, 2021 10:00
I'll see what I get back when I call...