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Go to SolutionAurora R13, rear fan issue on first power up
Hello
I recently received my new Aurora R13 with i9 upgrade.
When switching the power on at the wall it momentarily comes to life then switches off.
Then when I switch the power on at the desktop it boots to an error message "Rear fan detect failure" and the fan roars on full power like a jet engine.
I then restart and it all seems ok.
Additionally the desktop will not recognise my keyboard until I unplug and replug.
Any ideas what is causing this issue and how to fix it? It happens everyday when I first turn on the desktop.
Thanks
Darren
BM_Buckweed
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3 Posts
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Posted January 22nd, 2022 02:00
i had the same issue on my Aurora R13. on startup, the rear fan boosted up 100% and i got the "fan error" message. restarting the PC then solved the problem temporarily, but it took like 1-2 minutes and the loud fan was annoying.
i use a switchable power-bar for all my devices (PC, Display, Speakers, Printer, Light, etc) so that i can switch it all off at once when not in use (and in order to save stand-by energy).
i now changed the power setting in BIOS from "off" to "ON", so when i switch on my power-bar, the PC starts up immediately. this BIOS setting SOLVED my problem with the "fan blowing at 100% on startup".
BM_Buckweed
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3 Posts
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Posted January 22nd, 2022 03:00
set "AC recovery" in BIOS to "power ON" and the "fan issue on startup" will be solved.
I have exact same issue on one of the R13, the other two doesn’t have this issue. I think it could be either the fan or the fan controller chip is not health.
It possibly can be fixed by firmware but given the other 2 have the same BIOS version and doesn’t have this issue l, I am worried it’s something wrong with the unit. I am returning it.
DELL-Cares
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Posted January 14th, 2022 23:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
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Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceI found two of my R13 has this issue, one does not.
only happen when machine power cable unplugged and first time plug back in, then press power button it will say rear fan fail and have to shut it down. After shut down it won’t let you turn on, you have to unplug again and plug back in the power cable. So strange. As long as you keep power cable plugged it seems never happen again.
flippers87
1 Message
5517
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Posted January 16th, 2022 15:00
I have just received the same "Rear fan detect failure" on my Aurora R13 after plugging in the power cord; it sounded like the fan ran to 100% during the boot into windows. I performed a shutdown from the OS and repowered on the machine; the issue disappeared and the machine booted normally. It appears related to removing the power cord for a length of time; I was using the power cord to decommission my old machine hence my I removed it in the first place.
DUNKENKBLITHS
7 Posts
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Posted January 17th, 2022 21:00
I have had my R13 since December 2021, was fine, but looks like the new BIOS update has started causing this ... boot and rear fan failure (extra fast fan spinning, then jumping to error page)
After a reboot it fixes it...but the reboot can be a bit hit and miss...as the machine sometimes shuts down, and wont let me restart..
Love the machine but this is a little bit crazy !
Once the machine is running...no problems all day (12+ hours)Gareth00789
3 Posts
3337
1
Posted January 19th, 2022 02:00
I have the same issue. Persisted with this for nearly a month so getting a full refund now. Cannot risk it as not sure why it is occurring. I've even left power to the wall and it still occurs. This happened since day one and occurs nearly every day for me. So confusing ? Please let me know if you find a fix
Roughpad
2 Posts
5489
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Posted January 17th, 2022 03:00
Don't know how to edit the post so I will update here. I just reset the CMOS and currently running fine after turn off and unplug for more than 30mins for few times. Will monitor for few more days to see how is it and will update here few days later.