Can @atmdwinto BIOS by hitting F2 and see if the SSD is present?

That error code is supposed to be no hard drive detected I think. 

It might have just gotten jostled loose during shipment.  Delivery drivers don't have the gentlest of hands.  Definitely not unheard of for this to happen.  I'd suggest reseating the SSD.  The SSD is the gumstick 2280 M2 NVME drive screwed in behind the GPU.  With everything unplugged and flea power discharged, unscrew it, remove it, and put it back in place. 

Tried to reset Win10 via F12. Still got the 2000-0150 error. Anyone have any idea about service vs. return? Thanks.

WD SSD in place and seated properly. Thanks.

My time is valuable and is being aggressively wasted by Dell.

I also had some recent issues with my own R11 (within the first week).

Yes, they can try to do an in-home service despite the pandemic, but it may depend on your location.

If it's not quickly resolved on-site, I'd indeed either just ask for a refund and then reorder from scratch, or ask them to send a new replacement machine (which they'll refer to as doing an exchange). Though I believe the exchange still counts on your original warranty clock, as opposed to getting a brand new warranty with a brand new order.

Yes, you can ask they expedite the exchange machine; they might not offer that on their own. But last I checked the expected shipping times weren't too long. So it may be better in the long run to just return what you have for a refund and place a brand new order... if you don't mind the time it takes for the refund to issue, while you presumably then place a brand new charge on your credit card.

Thanks for the ideas and information! I decided yesterday to exchange the machine and was told that they would send me a new R11 within two weeks and send an RMA to return the DoA R11. I hope it goes smoothly and that I get a bootable system this time. Thanks again for the advice.

When I spoke with customer/technical support they confirmed it would be a new build. I don't know who to talk to to be 100% that it won't be a refurb. I posted on the customer care board as well to ask for a little oversight through this process.  Does anyone have suggestions as to a customer support number that I could use to confirm new or get a status check? Thanks!

I've had my R11 for about 2½ months now. Last week my SATA SSD just disappeared completely, in Windows and in the BIOS. I unplugged it, started the machine, shut it down & plugged it back in. It was recognized on boot and no further issues.