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EdySan2294
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3 Posts
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6151
May 26th, 2020 11:00
Aurora R10, turns off by itself
Hi all.
We recently bought an Aurora Ryzen Edition for my wife (she loved the form factor). She mostly uses it for work and college. No games are installed in it...... yet. (hehe). The computer has been doing the updates from Dell and Microsoft. Recently it started shutting off without warning. My wife could be in the middle of writing a school paper and all of a sudden the screen goes dark and the computer just shuts off.
I have search the forum in the hopes of finding an answer to this but I have not been able to find anything.
Can anyone please help? Let me know if more information is needed and I'll be happy to provide it. And no, I have not contacted Dell support yet.
Thanks in advance for any help.
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Posted May 26th, 2020 11:00
Thank you @AaronW129 . Will try that and report back.
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Posted May 26th, 2020 11:00
You'd expect a notification prior to restart and option to postpone if the issue were auto update.
May be video driver or gpu related. I'd start by running the built in self diagnostics f12 on startup.
Event viewer and reliability monitor should be able to give you a better idea of your pc's stability.
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Posted May 26th, 2020 17:00
@AaronW129 I checked and windows updates were not set up for automatic. Thanks
@r72019 did the ePSA and diagnostics and was green across the board.
I have made contact with a Dell advisor and are working with the situation. I am now in a "wait and see" mode monitoring the system to see if it does it again. Don't know how long that will take but will report back here when and if it happens again and if I get a resolution to the problem.
The system is less than two months old and still has the original setup and no games running like I said before. have not done any upgrades either other than a Alienware keyboard; but the problems started before the addition of the keyboard.
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Posted March 5th, 2021 23:00
Did you ever find a fix for this? I am experiencing the same issue... this seems to be a very common problem.
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Posted March 19th, 2021 00:00
Same issue here
3146
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Posted March 29th, 2021 21:00
Add me to the list.
3029
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Posted April 14th, 2021 12:00
I have the same issue. Tried everything. Did system reset, tried different surge protector, disabled xmp, and to no avail. I’ve been in contact with dell support the entire time. Now waiting to see if they can provide me with a replacement unit or a refund. Sad to pay so much money and get a faulty system.
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Posted April 14th, 2021 15:00
What aurora is this config, a Ryzen 3000 or Ryzen 5000 CPU?
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Posted April 14th, 2021 21:00
Mine is a 5800
AaronW129
16 Posts
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Posted May 26th, 2020 11:00
Window Update is taking over the PC.
it will restart when its necessary to do the updates.
click on Start Menu and go to settings
navigate to Updates & Security you should see
Windows Updates.
Click on Advanced Options and turn off
"Restart this device as soon as possible....."
You can also change the active hrs and pc will do the updates at midnight.