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XPS 17 9700, cannot watch videos correctly or at all
It takes about 20 to 30 seconds before the video starts to play youtube videos. And I get a message saying "If playback doesn't start shortly, try restarting your device."
On twitch, it takes about the same time to start live videos.
On my training videos on Udemy.com I get an error:
I click the link to check the system and it says my network is good:
When I get a video working on Udemy and pause to take notes or for any other reason, it takes another 20 to 30 seconds before it starts playing again, IF IT WORKS AT ALL. Sometimes I even have to refresh the page a few times and start from the beginning of the video.
In gamedev.tv I can't even play my training videos. This is the most important site for my work.
Throughout my work say, I use these four sites, twitch, youtube, gamedev, and udemy repeatedly. Now I cannot work at all!
My laptop XPS 17 9700 is 10 months/14 days old, shipped on January 19, 2021.
I need help fast or I will lose all my clients.
1375
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Posted December 2nd, 2021 03:00
Scratch that! An hour later and I still have the same issue. I don't know how to remove the resolved so i will need to post it again.
1375
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Posted December 2nd, 2021 03:00
1332
1
Posted December 4th, 2021 14:00
Its funny how dell takes the time to merge messages but takes no time to help.
1292
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Posted December 12th, 2021 00:00
I'm having this exact problem. I did a system restore which fixed it, then halted all updates for 7 days. 7 days later, the problem returned, and another system restore back to the same point didn't solve it this time. Extremely frustrating that someone could stuff up a driver this much, and still push it out after over a month...
1250
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Posted December 24th, 2021 16:00
Ok this issue has been fixed. I removed all bluetooth audio devices from the the (settings-bluetooth) and removed them them from device manager. I re-added (repaired) the devices, Wonderboom and Grind Wireless, and it reinstalled the drivers with updated ones, I assume. And I never had a problem since. So I think the problem was an outdated or conflicted driver which took care of itself when I repaired the two audio devices.
1093
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Posted February 28th, 2022 10:00
I have the same problem. Dell has swapped the motherboard and had me reinstall windows twice. I still have the problem after working with two dozen techs (not an exaggeration). If you ever solve your problem, let me know.
TerryGa
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20 Posts
1397
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Posted December 1st, 2021 19:00
I fixed the issue. I don't know why it did what it did, but I removed and reinstalled the drivers from Dell for my specific computer.
After removing them thought, the wifi icon went missing and didn't even show up after the driver reinstall. So I tried to restore to a point before I started all this but it would not. I got a message the hard drive may be corrupt.
So I check this video out on youtube and it fixed my issue. https://www.youtube.com/watch?v=-w8DITJDVmo
That was a complete waste of a work day as it took over 10 hours to fix it.