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Go to SolutionXPS 13 New 2-in-1 - Bluetooth cutting in and out randomly
Bluetooth audio is cutting in and out on my new xps 13 2in1. Not sure exact model number if someone can help me out with finding it. It's the newest model just released.
I have Samsung Galaxy buds connected. Audio cuts in and out randomly.
Tested and have been using buds just fine on multiple other laptops and devices.
Tried repairing, restarting, and disabled Bluetooth power management to put BT devices in sleep when not in use.
The last one was to fix an issue with my BT mouse going to sleep after a few seconds inactivity.
Any help is appreciated!
Robert P (retired)
6 Operator
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9396 Posts
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Posted September 5th, 2019 07:00
Hi JStandard,
Thanks for posting and for sending your service tag information. Apologies that your system is not performing as expected. We are responding to you in Private Message and will continue to work with you there to safeguard your personal information. Thanks.
Robert P (retired)el_garicimo
7 Posts
6906
0
Posted October 16th, 2019 04:00
This is also happening to me, dell xps13 7390
Abrahamsen
1 Message
6506
0
Posted January 31st, 2020 08:00
Same happening to me!
Please help! bran new 2 in 1 7390..
burgershot
1 Message
6434
1
Posted February 16th, 2020 11:00
For anyone having this issue, try downloading Intel Driver and Support Assistant from intel website. It installed new bluetooth driver that windows and dell updater for some reason didn't find. It seems that it resolved the issue for me.