UNSOLVED
Closed
XPS 13 9360 power issues
I had a suspicion that laptop was not closing down, or rather switching off properly, as it would be out of power if left for a while (supposedly off) when I came to turn back on. Now today it would not turn off despite 'closing it down'. The light of the power button remained on. Tapping the keyboard lit up the keys. Now light is on all the time. Added problem now if try to turn it on it will not turn on. There is power as currently have it plugged in. So basically cannot turn it off and can not turn it on. It seems to be on with light etc but nothing on screen. Warranty ran out early this year.
This conversation is no longer open for comments or replies and is no longer visible to community members.
update laptop completely drained to zero power. then plugged in and started it up again. Started this time, however, when switching off again, i.e. holding down the power button it asks me to swipe the screen down. I do not have a touch screen. So that did not work. I then used the icon switch off which seemed to work but it took a while to close down. Will now fully charge and see what happens. Not entirely happy that problem is sorted.
mtowery
10 Posts
849
0
Posted August 4th, 2018 10:00
As a FYI, I also notified Dell support that my touch pad was not working so they had the technician bring a new touch pad. The technician replacing my Bluetooth hardware noticed that the battery was expanded and pushing up my touch pad. The touch pad was fine and it was actually a battery issue. Note the diagnostic tests that Dell support ran did not find this, it took a physical inspection by repair technician. If your touch pad is not flush or your battery life is very short you may be having this issue also. You should get the battery replaced because the battery can start leaking acid and damage the computer. I also had issues when powering down.