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FergusStrachan
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June 17th, 2020 07:00
WD19TB loses window positions/monitor after wake
Hi,
I just bought a WD19TB to go with my XPS 9370 so I can finally get 2 x 4K @ 60Hz with a couple of LG monitors.
This works by using a DP and the USB port beside the power input.
However, when the laptop wakes up, the system momentarily loses sight of monitor 2 (USB) and so all the windows I have opened are then sitting on monitor 1.
How can I get it to see both monitors straight away so I don't have to move everything around every time?
As a work-around ... turn off laptop's Sleep (you can keep monitor Sleep).
It's plugged-in to AC-Power so more like "a desktop" in this config. Turn it on to use it, turn it off at end of day.
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Posted June 17th, 2020 13:00
Thanks folks.
I did update the firmware on the dock, and there are no more updates for the lappy. Unfortunately no dice with this one.
Regarding the suggestion to switch off sleep, while this may be a workaround I'm sure you understand my reluctance to use such a fudge after spending not far from £2k on equipment that should be designed to work together!
On a slightly unrelated note, the support site tells me this dock is registered in China! Another dodgy Amazon grey import. Perhaps I should return it and try another unit..?
F.
FergusStrachan
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Posted June 18th, 2020 01:00
Oh, also when the machine wakes up I get the TOAST messsage about dodgy USB connection (with a link to https://support.microsoft.com/en-gb/help/4012609/windows-10-fix-usb-c-problems#improveconnection)
The laptop is connected via a TB connection on the left side.
FergusStrachan
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Posted June 20th, 2020 00:00
WD19TB has gone back for a refund.
TB16 it replaced has gone in the bin. That one just never woke up the monitors after the laptop woke up.
Not a great experience.
jphughan
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Posted June 17th, 2020 08:00
@FergusStrachan This sounds like a firmware level issue either with the dock itself or maybe the BIOS or TB3 controller of the system. The WD19TB got a firmware update recently, <ADMIN NOTE: Broken link has been removed from this post by Dell>, and one of the listed fixes is, "Addressed rare video/display issues related to isolated combinations of host PCs, discrete GPUs and monitors." Not particularly descriptive, but it might resolve this. And then for the system-side BIOS and Thunderbolt updates, the XPS 13 9370's Downloads page is here. You can find those by entering "BIOS" and "Thunderbolt" to filter the downloads list.