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rbby228

updated

5 years ago

R

rbby228

1 Message

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9206

April 29th, 2020 18:00

dell xps 13 9300 2020 bluetooth issues

im having an issue with my new laptop where bluetooth will disconnect and when i go through windows settings it thinks i dont have a bluetooth card at all. once i restart it ends up working again. happens atleast once a day. has anyone else have had this issue? laptop is brand new and i already had to wipe it once and reinstall windows for other issues.

  • Tesla1856

    10 Wizard

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    18086 Posts

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    Posted April 29th, 2020 20:00

    Well, the Bluetooth works fine on mine.

    I've connected 2 different BT mice , and they both paired normally and work fine.

    Dell Rockstar

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  • Kumadayo

    1 Message

    5735

    3

    Posted April 29th, 2020 23:00

    I have a same issues here in this morning.

    my bluetooth is completely gone and I have no idea where this problem come from.

    I try to fix it by re-installed the bluetooth driver and it works!  ...but just temporary.

    in 2 hours later, my bluetooth is gone once again.  and now I think i'm in infinity loop of re-install bluetooth driver 

  • ro050408

    37 Posts

    5694

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    Posted May 1st, 2020 13:00

    I am having the same issue. It began after the bluetooth driver updated two days ago.

  • JBordas

    4 Posts

    5429

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    Posted June 5th, 2020 01:00

    Same problem here.

    Worked fine until a week ago.

     

    Since then, BT randomly discconects and BT Mouse and keyboard stops working.

     

    Windows doesn't find any BT card and restart is required.

     

    PLEASE SOLVE THIS

  • Rickyclam

    1 Message

    5349

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    Posted June 8th, 2020 19:00

    Same problem here. Whenever I detach the power, bluetooth goes missing and CANNOT be turned back on. Restart solves the problem sometimes.

    Very annoying, please fix.

  • 5282

    1

    Posted June 11th, 2020 16:00

    I have the same issue. The Bluetooth icon in the taskbar also disappears as well. It happens once a day or one other day. Please solve this issue. Very annoying. 

  • JBordas

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    Posted June 17th, 2020 02:00

    I restored previous drivers from Windows Device Manager - BT and wifi. Seems that works.
  • XPS9300VA

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    Posted June 25th, 2020 09:00

    Same issue.  Mine SEEMS to happen when the laptop is on battery and hits the low battery percent level.  The Bluetooth disappears and takes a reboot to get it back.  The driver is from Intel, version 21.70.0.3, dated 12/30/19.

  • XPS9300VA

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    Posted June 25th, 2020 10:00

    Did find a newer Intel driver version 21.90.2 I think it is.  Still do not see a way to stop the computer from turning off the BT to save battery.  I had seen that mentioned somewhere.

  • ed_db

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    6 Posts

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    Posted June 30th, 2020 08:00

    I am seeing exactly the same issue,

     

    Leave the laptop on AC and use throughout the day with bluetooth, after serveral hours it will disconnect all BT Devices and the BT Driver is gone from Device Manager.

     

    Restarting the laptop instantly resolves the issue for it to then cut out again a few hours later