JNic1

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2 years ago

J

JNic1

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September 9th, 2022 06:00

XPS 8940, USB Status Tests, D0605 Failed

I recently ran the SupportAssist Hardware test which reported the following failure:

- USB Status - Fail
Error Code List
- USB Status Tests - D0605
- USB - Fail
Error Code List
- USB Status Tests - D0605
- USB Composite - Pass
- Internal Hub - Pass
- PCI - Pass
- USB - Pass

All USB ports seem to be working normally. I'd appreciate any information on what this means and how to fix it.

  • Tesla1856

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    Posted September 9th, 2022 10:00


    @JNic1 wrote:

    I recently ran the SupportAssist Hardware test which reported the following failure:

    - USB Status - Fail

    All USB ports seem to be working normally.  


    Then it sounds like a "false positive". If they are working, I would not be concerned.

    If you require further assistance, you might have better results reporting it here:

    https://www.dell.com/community/SupportAssist-for-PCs/bd-p/supportassist-pcs?ref=lithium_menu

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • RoHe

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    Posted September 9th, 2022 12:00

    The SupportAssist Dxxx codes are apparently irrelevant, according to a post by a Dell Cares Moderator on 08-07-2022 in the Precision forum. Dell will eventually hide these codes from users.

    So just ignore your Dxxxx codes (and IMO, all of SupportAssist) since your PC is working normally.

  • JNic1

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    Posted September 9th, 2022 11:00

    Thanks.  Truly appreciate your timely response and suggestion.

  • JNic1

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    Posted September 9th, 2022 12:00

    Sounds like good advice for me and for Dell.

  • MMonentes

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    Posted November 16th, 2022 06:00

    Me too it just now reported the same on my Alienware Aurora 

  • RoHe

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    Posted November 16th, 2022 11:00

    @MMonentes  Just ignore the Dxxxx codes. They don't indicate any hardware issues.

  • Megha Patel

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    Posted November 7th, 2023 18:03

    I recently ran a quick test run using Dell support and it shows as below.

    PCI Integrated Webcam USB Status Tests FAILURE
    USB Status UsbStatus USB Status Tests FAILURE

    I am not able to access any USBs in a port. All drivers are updated and installed.

    Any suggestions?

  • LeeB70

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    Posted November 18th, 2023 11:27

    My PC does't have Bluetooth now, not showing in hardware? Error D0605 showing when i run a hardware test?? 

  • RoHe

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    Posted November 19th, 2023 00:33

    @LeeB70 - Always include exact PC model and version of Windows in your posts. 

    Are you saying Bluetooth isn't listed in Device Manager?

    Power off normally and unplug power cord from rear of PC.  Press/hold power button on PC for ~30 sec. Reconnect power cord to rear of PC and boot up. See if BT works now.

    If not, open Device Manager and click View>Show hidden on the toolbar. Now look everywhere in Device Manager for any "Unknown" devices. Right-click and uninstall every "Unknown" device.  Now -without rebooting- click Action>Scan for hardware changes.  Then see if BT is listed in Device Manager and is working again.

  • RobertEDS

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    Posted March 28th, 2024 18:57

    @LeeB70​  Same thing for me.    

    XPS 8930