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CraigPhillips
3 Posts
0
46177
January 18th, 2013 19:00
Unable To Create System Recovery Media
Hello,
I just recieved my Dell Inspiron 17R SE 7720 and on my first login was prompted to create a factory backup. I attempted to do so with DVD, after burning the first disc it prompts for a second disc but rejects all additional discs. When attempting on multiple different USB drives I recieve a message "Error occured" and am unable to continue. Due to attempting mutliple times, I now have multiple copies of the first recovery media disc. I am extremely frustrated at the waste of my blank media, this computer should have come with the media in the first place! Someone from Dell please respond and tell me how I am supposed to get a copy of the recovery media for my computer when your software for creating that meda is faulty?
Regards,
Craig Phillips
CraigPhillips
3 Posts
1632
0
Posted January 29th, 2013 20:00
I attempted to uninstall and install the newest version of backup and recovery and it gives me a message "error updating PE environment" then closes up and removes itself. Someone from Dell needs to just send me the media discs!
This is a common problem, there are multiple posts and multiple threads in this forum and the Hardware forum. As yet, there is not a solution from Dell on this issue. There are some potential workarounds mentioned in other posts that appear to have worked for some people. The Backup and Recovery Manager does not seem to allow writing across multiple discs for the backup.
djdelirius
19 Posts
1632
0
Posted January 27th, 2013 01:00
I was able to get it to work by uninstalling then installing the newest version of dells backup and recovery software from their website.
Dell support will not tell what is the problem. Directly they start marketing for the software warranty for the year, which would cost you as much as your system cost.
I frustrated with dell support group. I have seen the worst support among all the laptop systems so far.
Yahyajagrala
1 Message
1632
0
Posted December 8th, 2014 06:00
Hii craig
The first step is you need to download latest version of My Dell
Open my dell Click on backup
After Click on Botable. After that one new application start
And then click on Factory backup after which ever step you need to select, by disc or by usb
If you are selecting disc it will show you the amount. Eg 7.42 gb
On that basic you can determine how much DVD. You will require.
Regards
Yahya Jagrala
djdelirius
19 Posts
1632
0
Posted January 19th, 2013 01:00
Same here. I just got a new XPS 12 and whenever I try to create the recommended recovery media then it comes up with "An error occurred." I'm trying to create it on a usb flash drive 2 gigs bigger than what's needed to create the media and using usb 3.0. If I find a fix then I'll post it on here.