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Go to SolutionVenue 11 Pro 5130 Mobile keyboard battery not recognized
My Venue 11 Pro mobile keyboard works, sort of, but the tablet no longer recognizes that there is a battery in it. The battery monitor simply says Battery 2: not present.
Can anyone shed any insight on this issue?
I've had a combination of these issues on two different keyboards.
The first keyboard had the issue when the battery was recognised but did not charge, or discharge. It also did not charge when connected direct to the charger. Fixed eventually by taking apart the keyboard, disconnecting the battery connector, attaching the dock and then re-connecting the battery. Used these instructions to dismantle the keyboard: [View:www.youtube.com/watch]The second keyboard arrived, and the battery was not recognised by the tablet. A quick charge directly with the usb charger seemed to give it enough charge for the battery to be recognised and function normally.
here's what I found when doing some testing around the Power Settings of our Dell Venue Pro 11's (5130) Windows 8.1 Enterprise, latest BIOS, Drivers etc etc
If you have processor C-States disabled in the BIOS, the Travel Keyboard functions but the Battery does not appear in the list, if you enable C-States again, the Keyboard works, the Battery is detected & appears as Battery 2 in the list ...!
Hope that helps ....
I still don't have an answer to this. It was intermittent, working and then not working. Did not seem to be associated with drained battery or the C states issue. The Venue Pro 11 has been one of the most disappointing products I've ever purchased in terms of stylus issues, keyboard battery issues, etc. I would never recommend it to anyone.
Dan Meduna
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Posted August 7th, 2015 09:00
You are a genius. I had 2 with the same problem and this fixed them. Both batteries were completely dead
beckbeck1979
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Posted January 27th, 2016 17:00
Hi, your tips really worked for my case. I had the same problem with my mobile keyboard (working, but battery not present). I tried the second one first, cause it was much easier but didn't work out. So I decided to dismantle my keyboard watching the clip you've linked.
I disconnected the battery connector then attached it to the dock, open the dell venue and re-connected the battery. Then my dell venue 11 finally recognized the second battery again.
Thank you very much!!!!!!!!!!!
LCoil
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Posted August 10th, 2014 08:00
This may not be helpful to you anymore, but maybe someone else is searching. I had the same problem. On a whim I tried charging JUST the keyboard (you have to detach the tablet, the charging port is there in the hinge area on the keyboard) for about 5 minutes. Then, I re-docked the tablet, plugged it in and turned it back on. It recognizes the keyboard battery now and is charging it. My assumption is that the battery was completely drained and wasn't being recognized (which seems ridiculous to me, but whatever). Now, with a little bit of charge the software is recognizing the keyboard and charging it. Hope that is helpful to someone!!