Hello,

I have been reading the forums and this seems all to common with the Venue Pro not charging as of late due to past updates or Windows 10. I have always had the problem with the Tablet not waking up from sleep and I thought maybe accepting the windows 10 install would fix this finally. After several failed installs I was finally able to get the install working. It took about 3 hours and was roughly 35% installed. I noticed a few minutes later it had gone black while charged in the wall with the original cord and charger. For the past week I have been unable to get it to charge, or even recognize the charger. I have tried all avenues suggested such as hold the power button for 10-20 seconds, and try again for a couple seconds, with the volume buttons and every other combination I had read or tried.

I also tried charging from my desktop PC while on as that was mentioned. This also did not work. I also for the life of me can't get any other PCs to recognize the device even as a mass storage device with the USB controllers via device manager. I did create a recovery on a micro USB but can't access it.

This has been incredibly frustrating. I just can't believe an update would ultimately destroy this device. There has to be a way. I believe my warranty is now expired and from what others have said the cost of repair is more than used or refurbished DV8 Pros from several online retailers.

Anyone have any ideas? I will replace or go part for part if I have to as this is driving me crazy not understanding what went wrong here.