Did you ever get any response on a replacement screen?

Nope I never did get a reply back i tried talking to dell but we all know how hard it is to speak with someone using there second language at dell.

Hi,

May I know how high did you drop the phone?  I start wondering how durable the Dell phones are in general.  I had old Samsung i760 dropped a lot of from around 1 to 1.5 meter high on concrete floor.  The screen is still ok.  Isn't both the Venue and Venue Pro supposed to have the  gorilla glass???    

I like Dell's Latitude line of notebook computer.  I wonder if I should trade in my Venue Pro for HTC's HD7...

It landed on the only pebble on the floor within ten feet of me.  It litteraly fell from just a couple feet and right where it bounced is probably the weakest spot on the screen.  As far as scratch resistance goes it's pretty impressive i just wish i could find a new screen.

Thanks for your reply..

It sounds like the screen can good resistant with "upward" and "downward" force, but very weak from the sides, which is very possible.  

Dell is trying to max out the screen at the same time, minimize the phone.  So, I think the sides of the phones are kind of thin and less protected.  Most drop instance that I experience will drop and slip at least 3 feet from where it drops.

Do you know if we can buy accidental warranty on phone if we get it from Dell ?  and not from T-mobile or ATT?   Mobile carriers' insurance is expensive and there are high deductable.  

The phone pretty much landed face down flat on the pebble i figure if it would have landed anywhere else but in that one spot it would have been just fine.

Yes you can buy accidental insurance but the person i talked to when i was looking at purchasing the phone didn't explain that option to me,and when i ordered it online i gues i don't remeber seeing that option but when i called and talked to them about it after i had cracked it from what i understood it would have been covered if i would have purchased accidental coverage.  It is 89 dollars for the 1 year accidental warranty and 228 for the 2 year accidental warranty.  For the most part i take the blame though for not getting the accidental coverage and reading all the option warranty options when i ordered it

My phone BARELY hit the ground - IN A COMMUTER OTTERBOX CASE!

Very disappointed, and even more so because I can't find anywhere to buy a replacement screen.

Sorry to hear it,  jchrisvaughn.   . it cracks even in a protective case?   It starts to worry me.  :-(  

So, I take that Dell has one of the weakest protective design for smartphone?    My experience is that Samsung and Nokia has better "protective design, HTC and Moto Vary a lot depending on models...

Wow... $89 per year?!  that's kind of expensive.  is there a deductable?   I wonder if we can buy Square Trade warranty Before the accident... in case for next purchase.  

I don't think there is any sort of deductible but i'd imagine you pay the shipping to them or something.