UNSOLVED
Dell Venue 11 Pro
I ordered a Dell Venue Pro 11 on November 8th, was given an estimated delivery date of 12/13/13. When my tablet was stilled listed as in production on 12/13/13 we called and were told they were out of stock. How can they be out of stock when I ordered it over a month ago? They told us they weren't able to change anything on the order until the unit was done, and they could not tell us when that would be. The most irritating and frustrating part of this was the fact that no one contacted us at all. If we hadn't called and asked about it, they would have left us sitting there. I am very frustrated with Dell and their customer service.
We also ordered a PS4 (after the Dell Venue 11 Pro) and were given an estimated delivery date of 1/17/14. We received this December 4th (I think). I don't understand how this can happen. I order something way in advance and have no idea when I'll receive it; I order something last minute and get it a month and a half before I am supposed to (not that I am complaining about that part).
HendricksonNZ
53 Posts
748
0
Posted December 15th, 2013 15:00
Same boat here too. Dell are selling it as a before Xmas delviery time when really its more like March 2013. Its all about money, take in the orders and payments with a false estimated delivery to catch the xmas gift sales.
Dell need to fill the backlog of order first before accepting new ones.
PaulInBellevue
49 Posts
748
0
Posted December 15th, 2013 21:00
It's ironic that Dell has been very diligent in emailing and calling me weekly about the status of my little stylus order. Their manufacturing and fulfillment process is quite broken. They used to be much better. This seems like a company on the brink of irrelevance {at least to consumers and small businesses), just like RIM a few years ago. It is sad.
On the positive side, the company was recently acquired by its founder and others, so we can hope they will make some investment to revitalize a very tired operation.
Seems like a lot of others are in the same situation as me. I ordered 11/14 and estimated delivery date was changed several times, now set to 1/8/14 and still showing in Pre-Production. This was for a standard 5130 already received the Active stylus and Targus cover so at least we can pretend we have it.
I'm curious, did anyone order the OS Backup on USB as part of their configuration? This option has disappeared from the 5130 configuration on the website. According to CS this is the part holding up my order "As per our Support Team, the part number
620-AASW Windows 8.1 USB OS Recovery is not available at this time." I requested that they ship the USB stick separately when it came in and I was told they could not do that, I would have to wait until all parts came in. As of this morning it is still sitting in Pre-Production with estimated delivery of 1/8/14.
Greeirds
19 Posts
748
0
Posted December 15th, 2013 12:00
I am on the same boat as you. I ordered on November 8th and my shipping date was December 13th. However, it got delayed to December 20th. It says my estimate delivery is December 24th. I don't believe that. It will be delayed again, I’m sure of it. I am reading on other forums of people ordering as of now and getting their tablets shipped the next day. Why is everything out of order? I contacted Dell several different times and each CSR told me a different story. I don’t know what’s going on. Dell can’t fulfill orders from all the way back November, yet they are still selling the tablet on their site.