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Go to SolutionBradleyMartin
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1 Message
50174
7
Posted February 26th, 2014 23:00
make sure you are using the charger that came with the Dell Venue 11, it's a 24 watt charger... other micro usb chargers are 5 to 10 watts, which will turn the light on, but won't charge the device... and once the battery is below a certain percentage it won't power the x86 processor correctly... My wife had the same problem... she was using my son's Venue 7 charger (which is 10 watts) so it wasn't charging the battery... once I had her find the correct charger (the 24 watt) we charged the battery for 60 minutes... (not that I think this helped, but I did also remove the battery and re-inserted it prior to charging properly.)
Hope this helps everyone. Good luck!
:emotion-2:
Debelle172
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2 Posts
45091
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Posted January 24th, 2015 13:00
Same happen to me. Your advice really works - thanks!!
- My dell venue won't turn on either I hav the dell venue 11 pro i3 and it only works if u connect the keybord dock and it powers itself thru there, I even tried new update. It won't charge at all but using the keybord dock it turns on. When I plugin the charger it won't show charge light but if I use same charge on keybord dock or any other device it charges but the tablet won't charge.
mbarnard2011
8 Posts
58543
1
Posted January 26th, 2014 18:00
I've had similar issues since using the mobile keyboard. It worked for a couple of days, but now it crashes any time you disconnect the tablet from the keyboard, and it can't be turned back on until you plug the charger in! And now it's getting worse, I have to keep it plugged in or it crashes! I hope I'm not alone with this problem :/
wdwasion
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1 Message
58529
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Posted February 5th, 2014 07:00
I had this issue this morning. Aggravating! Since there were no answers that worked on this dialog, I looked up another and found a solution that at least worked for me. If the Venue won't power on, and you know it's charged, hold the power button for 20 seconds, then hold it down again for 1 second. It should boot normally after that.