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Vivens

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12 years ago

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Vivens

5 Posts

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234034

May 26th, 2014 09:00

Dell venue 11 pro stylus problem

Hello,

I bought this tab for my company 3 month ago and since this date, the stylus never work properly.

Sometimes it appears, sometimes it doesn't work... however the others functions works great!!!

I have many times update/upgrade BIOS and Firmaware, open an issue at the helpdesk, change the stylus nothing solve my problem.


Thanks for your help.

  • Burkerust

    4 Posts

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    Posted May 27th, 2014 08:00

    Call Customer Service ask for a replacement. Dell is replacing the old ones as they were <ADMIN NOTE: Substitute character removed as per TOU>

    .

  • Vivens

    5 Posts

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    Posted May 27th, 2014 10:00

    Thanks for your answer but i have already done this replacement.

    I have the new version of the stylus A01... problem still the same.

  • 2072

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    Posted May 27th, 2014 10:00

    A01 is not the newest version. ;) Try to get a A03 one.

  • 2069

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    Posted May 31st, 2014 19:00

    I purchased my dell venue pro 11 from the Microsoft store. I purchased the stylus from Dell around the middle of April. The stylus was all over the place. Went into the Microsoft store and they recalibrated the stylus to the venue tablet. Now the stylus works great. If you are near a Microsoft store, stop in and have them recalibrate the stylus.
  • Vivens

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    Posted June 5th, 2014 04:00

    Thks for all your answers guys, but unfortunatelly, the recalibration did not the trick.

    My issue is still open to Dell support and I try to obtain a stylus rev A03.

  • tryat

    5 Posts

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    Posted June 5th, 2014 08:00

    Thks for all your answers guys, but unfortunatelly, the recalibration did not the trick.

    My issue is still open to Dell support and I try to obtain a stylus rev A03.

    I don't think there is A03 right now.

    A02 is the latest and I'd rather have rev B where

    1. It sorts out the problems , consistent and reliable for note taking (being pessimistic and realistic here)

    2. It also uses AAA battery instead of AAAA (which genius thought about using AAAA is a good idea with this kind of battery eater) or even better built-in rechargeable battery if they still want to remain the same pen diameter.

    3. If they can't sort out the battery eating problem (it really is a hassle unscrew-screwing all the time to save juice), why don't just put a simple click on/off button? Rather than you insisting on technology that is simply retardation.

    If the engineers need suggestion, they can go to tabletPC review and see the feedbacks on dell sections. (This is me being pessimistic)

  • DELL-Brian B

    4 Apprentice

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    828 Posts

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    Posted June 6th, 2014 03:00

    There is no A03 stylus.   A02 is the latest and is essentially equivalent in performance to A01.   All pens use AAAA batteries.   If your A01 isn't working and you have updated the touch panel firmware (or have a newer system), please contact support for a replacement.   A01/A02 should meet the expectations of most users.

  • LOKShadow

    8 Posts

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    Posted June 12th, 2014 14:00

    Hi Brian,

    I'm having a strange issue with the A02 stylus. It works perfectly on the Venue 11 vPro but is not detected on the Venue 11 vPro 4G LTE. I have received another exchange of the 4G LTE version and still experience the same issues even after updating BIOS and firmware. Can you check with the technicians on this issue? Thank you!

  • LOKShadow

    8 Posts

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    Posted June 12th, 2014 20:00

    Touch works perfectly fine, and very infrequently will the stylus actually register and show hovering, but it's impossible to "click" even when tapping very hard against the screen. The 2 buttons also do not do anything. A replacement stylus should arrive tomorrow from Dell, so I'll test to see if that solves the problem, but it doesn't seem likely since I feel like there shouldn't be anything wrong with the stylus if it works perfectly on the non LTE version. Perhaps there were some manufacturing defects on this batch of refurbished LTE tablets?

  • DELL-Brian B

    4 Apprentice

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    828 Posts

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    Posted June 12th, 2014 20:00

    Hi Brian,

    I'm having a strange issue with the A02 stylus. It works perfectly on the Venue 11 vPro but is not detected on the Venue 11 vPro 4G LTE. I have received another exchange of the 4G LTE version and still experience the same issues even after updating BIOS and firmware. Can you check with the technicians on this issue? Thank you!

    That is really odd.   Your stylus works fine on a non LTE tablet but not on multiple LTE versions?   I have a Verizon LTE unit and my A02 (or A01) stylus work fine.   Does it ever work or not at all?   Any issues with touch?