UNSOLVED
F
franklinjose
1 Message
0
15624
August 28th, 2015 20:00
Almost unusable past 9 months Dell Venue 11 Pro tablets
I bought this tablet 9 months back , if you want exact date Delivered On: 10/22/2014. After two months usage tablet restarting abruptly while in use, called customer service and they send some third party vendor employee who is not familiar or worked with this product and replaced every single part of the tablet except screen and charger. After one month same problem surfaced again , called customer support and they did same thing replaced almost all parts problem occurred twice again and dell customer support did same thing (replaced all parts). Current state of this product is same, this time we have one more issue , tablet is not even charging , try to get hold of customer support via chat no luck, tried over phone 45 mins wait time. Even if i get hold of customer support i dont have trust that they are capable of solving this issue. I spend close to $ 1000 for this crapy product that inlude all accessories like key board cover , drive etc.
I can easily say that this is the worst product i ever purchased and used from dell and worst customer service ever delt with.
date: 10/18/2014
order#: <ADMIN NOTE: Order number removed per privacy policy>
item: Dell Venue 11 Pro
STAG : <ADMIN NOTE: Service tag removed per privacy policy>
Dave Meacham
1 Message
432
0
Posted September 6th, 2015 12:00
Dell has determined after 5 depot repair tries and 2 on site repair visits that the tablet is NOT repairable. Dell is refunding me my repair cost. To say the least I am disappointed in the fact that they determined it unrepairable and spent so much money to come to that conclusion.
taritac
1 Rookie
•
7 Posts
432
0
Posted September 3rd, 2015 09:00
It's a shame. I've come to the same conclusion-- bad product, bad customer service, and I will not be a Dell customer again. They've given up even trying to help customers in the community support forums. No one answers questions about these products anymore, I guess because they know they sold us lemons. They are reading the questions-- they remove information that jeopardizes privacy-- but they don't bother helping us. Our computers are beyond help it seems.